Редактор сценариев Experiencing Partial Outage

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Incorrect work of NLU
  • Investigating
    21st March 2023 at 08:22

    Incorrect work of NLU is observed.

    Agents may not be trained. No new agent models appear.

    Our specialists are already working on this issue.

Incorrect operation of the "phone number" branch on the incoming line.
  • Identified
    20th March 2023 at 13:19

    If there is a "phone number" branch in the scripts used on the incoming line, the bot always goes to this branch and stops.
    We have found the cause and are already working on fixing this behavior.

Reducing the lifetime of chat sessions
Scheduled for 19th March 2023 at 17:00 – 17:00 0 seconds
  • In progress
    19th March 2023 at 17:00

    Maintenance is now in progress

  • Planned
    19th March 2023 at 17:00

    Starting March 20, 2023, we will reduce the maximum time to live (TTL) of a chat session to one week. And also for all active dialogs with a lifetime of more than one week, this time will also be reduced to one week and if there were no messages in the dialogs for more than this period, then such dialogs will be closed.

Suspension of the GlobalTelecom platform
Scheduled for 22nd March 2023 at 15:00 – 21:00 6 hours
  • Planned
    22nd March 2023 at 15:00

    Dear Clients! Please note that on March 22, 2023 at 22:00 Moscow time, an update of the GlobalTelecom platform is scheduled.
    During the update process, interruptions in the operation of the entire system are expected for no more than 2 hours, in the work of the auto-dial subsystem - no more than 6 hours. We apologize for the temporary inconvenience.

TWIN
98.83 % uptime

Recent notices

21st March 2023

Incorrect work of NLU
  • Investigating
    21st March 2023 at 08:22

    Incorrect work of NLU is observed.

    Agents may not be trained. No new agent models appear.

    Our specialists are already working on this issue.

The assignment of variables on the incoming line and in chats does not work.
  • Resolved
    21st March 2023 at 08:20

    We've made a fix.
    If you are still having problems assigning variables, then you need to:

    • Clear cache
    • Save script
  • Investigating
    21st March 2023 at 08:15

    The assignment of variables on the incoming line and in chats does not work. The value assigned to the variable is not displayed in chats and is not voiced on the incoming line, it looks like the variable is empty. This can cause errors in chats and incoming calls.

20th March 2023

Incorrect operation of the "phone number" branch on the incoming line.
  • Identified
    20th March 2023 at 13:19

    If there is a "phone number" branch in the scripts used on the incoming line, the bot always goes to this branch and stops.
    We have found the cause and are already working on fixing this behavior.

19th March 2023

Reducing the lifetime of chat sessions
Scheduled for 19th March 2023 at 17:00 – 17:00 0 seconds
  • In progress
    19th March 2023 at 17:00

    Maintenance is now in progress

  • Planned
    19th March 2023 at 17:00

    Starting March 20, 2023, we will reduce the maximum time to live (TTL) of a chat session to one week. And also for all active dialogs with a lifetime of more than one week, this time will also be reduced to one week and if there were no messages in the dialogs for more than this period, then such dialogs will be closed.

18th March 2023

17th March 2023

16th March 2023

15th March 2023

Incorrect behavior of branches "Big number", "Big number error", "Phone number"
  • Resolved
    20th March 2023 at 13:10

    From the question block, the branch "large number" - works correctly on the incoming and outgoing line. Also now the "phone number" branch works correctly in outgoing calls.

  • Investigating
    15th March 2023 at 05:37

    If there are branches in the "Question" block: "Large number", "Error large number", "Phone number" - the bot always goes to these branches. If the bot receives something other than a number in this block, then the bot will always go to the "Big number error" branch, if any. Or will ask again, if there are questions. As a result, the bot stops.
    We are already working on a fix for this behavior.

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