How it manifests itself: 1 - Long time sending messages from the bot to chats 2 - Unable to enter the operator panel
We are analyzing possible causes.
How it manifests itself: When copying a script, an empty script is loaded in the destination cabinet. There is no information about the new script in the Copy Scripts tab.
What to do: We recommend to refrain from copying the situation will not be resolved
We are doing our best to restore work.
Addition:
Call candidates also load very slowly.
There is an incorrect, slow operation of the service responsible for the balance and write-off of funds.
What is manifested in:
Note:
Our specialists are already working on a solution to this issue.
Only WhatsApp affected
How it manifests itself: 1 - Long time sending messages from the bot to WhatsApp 2 - Transitions to branches not according to the scenario are possible
We are analyzing possible causes. The rest of the chat channels are working normally and are fully functional.
How it manifests itself:
We are already working on fixing this issue.
The BPL function with timers does not take into account the limit on the number of cycles in the start block. If a block with a BPL timer teleports to the same block, then this can cause a loop in the chat session, the bot will endlessly send messages (even when the active chat tab is closed or the bot is blocked in the messenger). This can lead to unwanted write-offs.
We are actively working on a fix.
06/13/2023 at 20:00 Moscow time Technical work is planned to update the Iam service. Estimated time of work - 10 minutes The maximum work time is 30 minutes.
During the work will not work:
Сервис IAM
Сервис бота
Редактор сценариев
Сервис уведомлений
Сервис чатов
Сервис телефонии
Сервис аналитики
Личный кабинет
10th June 2023
No notices reported
9th June 2023
8th June 2023
7th June 2023
06/07/2023 at 20:00 Moscow time Technical work is planned to update the bot service. Estimated time of work - 10 minutes The maximum work time is 30 minutes.
6th June 2023
5th June 2023
4th June 2023