TWIN - Bulk close chat sessions – Incident details

All systems operational

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Bulk close chat sessions

Resolved
Operational
Started over 3 years agoLasted 285 hours 13 minutes

Affected

TWIN

Operational from 8:12 AM to 5:26 AM

Сервис чатов

Operational from 8:12 AM to 5:26 AM

Updates
  • Resolved
    UTC
    Resolved

    One of our edits did not behave as we planned, and automatically closed all chat sessions that were in the help status and had a session lifetime of more than a week. Closing sessions were observed on 16.02, but there may be examples for 15.02 and 14.02.

    Closings were one-time, new sessions with a lifetime longer than a week are not subject to this error.

    Once again, we apologize for the inconvenience caused and ask you to consider in the work.

  • Monitoring
    UTC
    Monitoring

    One of our edits did not behave as we planned, and automatically closed all chat sessions that were in the help status and had a session lifetime of more than a week.
    The most massive closure of sessions was observed on 16.02, but there may be examples for 15.02 and 14.02.

    Closings were one-time, new sessions with a lifetime longer than a week are not subject to this error.

    We apologize for the inconvenience caused and ask you to consider in the work.