Incorrect behavior of branches "Big number", "Big number error", "Phone number"

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Resolved

Degraded performance

Started about 1 year ago Lasted 5 days

Affected

TWIN

Сервис бота

Updates

Resolved
20th March 2023 at 13:10
Resolved
20th March 2023 at 13:10
From the question block, the branch "large number" - works correctly on the incoming and outgoing line. Also now the "phone number" branch works correctly in outgoing calls.
Investigating
15th March 2023 at 05:37
Investigating
15th March 2023 at 05:37
If there are branches in the "Question" block: "Large number", "Error large number", "Phone number" - the bot always goes to these branches. If the bot receives something other than a number in this block, then the bot will always go to the "Big number error" branch, if any. Or will ask again, if there are questions. As a result, the bot stops.
We are already working on a fix for this behavior.