TWIN - Bot looping with BPL timers – Incident details

Decision making service experiencing partial outage

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Bot looping with BPL timers

Resolved
Degraded performance
Started over 3 years agoLasted 3 months

Affected

TWIN

Degraded performance from 9:44 AM to 5:08 AM

Сервис чатов

Degraded performance from 9:44 AM to 5:08 AM

Updates
  • Resolved
    UTC
    Resolved

    It's decided.

    BPL function with timers now takes into account the limit on the number of cycles in the script.

  • Investigating
    UTC
    Investigating

    The BPL function with timers does not take into account the limit on the number of cycles in the start block.
    If a block with a BPL timer teleports to the same block, then this can cause a loop in the chat session, the bot will endlessly send messages (even when the active chat tab is closed or the bot is blocked in the messenger).
    This can lead to unwanted write-offs.

    We are actively working on a fix.