TWIN - Scheduled calling tasks do not start – Incident details

Decision making service experiencing partial outage

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Scheduled calling tasks do not start

Resolved
Degraded performance
Started about 3 years agoLasted about 18 hours

Affected

TWIN

Degraded performance from 10:09 AM to 4:33 AM

Личный кабинет

Degraded performance from 10:09 AM to 4:33 AM

Updates
  • Resolved
    UTC
    Resolved

    Calling tasks are launched normally.
    If you have not woken up the task, you need to restart it. To do this, you need to pause the task and run it.

  • Investigating
    UTC
    Investigating

    What's happened:
    Some calling tasks may not start at the time specified in the task settings, the "Call time limiter" field.

    What to do:
    It is advisable to start calling tasks manually, without using the time limiter in the settings.

    We are already working on a fix for this behavior.