TWIN - Incorrect operation of telephony in Bitrix24 and amoCRM. – Incident details

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Incorrect operation of telephony in Bitrix24 and amoCRM.

ResolvedPartial outage2 hours 31 minutes

Affected

TWIN

Partial outage from 9:34 AM to 12:05 PM

Сервис телефонии

Partial outage from 9:34 AM to 12:05 PM

  • ResolvedUTC

    It's decided.

    Calls now proceed as specified in the settings.
    Telephony is working normally.

  • UpdateUTC

    During the decision process, changes may occur in your personal account.
    Telephony and Telephony CIS sections may appear and disappear.

    This is normal behavior when making changes to current functionality.

  • InvestigatingUTC

    When updating the application for Bitrix24 and amoCRM, the telephony settings became desynchronized.

    As it manifests itself: the application is now trying to make calls through a new telephony system that has no settings.
    Calls through Bitrix24 and amoCRM may be returned with an error and may not go through.

    Our specialists are already working on resolving this issue.