TWIN - There is a slowdown in telephony performance. – Incident details

Decision making service experiencing partial outage

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There is a slowdown in telephony performance.

Resolved
Degraded performance
Started over 2 years agoLasted about 2 hours

Affected

TWIN

Degraded performance from 10:14 AM to 11:44 AM

Сервис телефонии

Degraded performance from 10:14 AM to 11:44 AM

Updates
  • Resolved
    UTC
    Resolved

    It's decided.
    Now the calls are working, calls are coming through, we don’t see any status freezes.

  • Investigating
    UTC
    Investigating

    There is a slowdown in telephony performance.

    How it manifests itself: calling tasks work, but the calls are stuck in one status and do not reach the subscriber. Call statuses do not change.

    Within 15-20 minutes of the task, the calls in the tasks will start ringing if the task is started.

    We apologize for the inconvenience caused.