TWIN - Incorrect balance display. – Incident details

Decision making service experiencing partial outage

Чтобы получать уведомления в Телеграм, подпишитесь на наш канал

Incorrect balance display.

Resolved
Partial outage
Started over 2 years agoLasted 3 days

Affected

TWIN

Partial outage from 7:25 AM to 9:26 AM

Личный кабинет

Partial outage from 7:25 AM to 9:26 AM

Updates
  • Resolved
    UTC
    Resolved

    It's decided.

    Companies now correctly display:

    • debiting funds from balance
    • replenishment of balance
    • change of credit limit
  • Update
    UTC
    Update

    Incident update:
    The new personal account does not display the credit limit correctly. Instead of the amount, you can write “not a number”.
    The number itself may be displayed differently than before - 0 instead of the credit limit or another number.

  • Identified
    UTC
    Identified

    Incident update.
    Another manifestation:
    The credit limit in the personal account (old and new) may not change.

  • Investigating
    UTC
    Investigating

    We observe an incorrect display of the balance in the personal account (old and new).

    How it manifests itself: deposits and withdrawals from company balances may not be displayed or may be displayed with a long delay.

    What can happen: If the company’s balance is now positive, then some time after the call (just an example), the amount for all calls of this call may be debited at the same time. There is a risk of the balance going into negative territory.

    Our specialists are working to resolve this issue.