TWIN - Intents and entities are not loaded in the agents of the new LC. – Incident details

Decision making service experiencing partial outage

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Intents and entities are not loaded in the agents of the new LC.

Resolved
Partial outage
Started over 2 years agoLasted about 1 hour

Affected

TWIN

Partial outage from 1:11 PM to 2:28 PM

Личный кабинет

Partial outage from 1:11 PM to 2:28 PM

Updates
  • Resolved
    UTC
    Resolved

    It's decided.
    The intentions and Essences of the agents of the new office are loaded.

  • Investigating
    UTC
    Investigating

    How it manifests itself: in the new agent’s personal account, the Intents and Entities tabs are loaded with the inscription “Data was not loaded”

    Our specialists are already working on a solution.