TWIN - You cannot view calls in a calling task – Incident details

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You cannot view calls in a calling task

Resolved
Partial outage
Started over 2 years agoLasted about 15 hours

Affected

TWIN

Partial outage from 12:41 PM to 2:40 PM, Operational from 2:40 PM to 4:03 AM

Личный кабинет

Partial outage from 12:41 PM to 2:40 PM, Operational from 2:40 PM to 4:03 AM

Updates
  • Resolved
    UTC
    Resolved

    It's decided.

    Through a global search you can find conversations, incoming and outgoing calls.

  • Investigating
    UTC
    Investigating

    We are still seeing incorrect data loading. Conversation history does not load in advanced search

    We apologize for the inconvenience, our specialists are working to resolve this issue.

  • Resolved
    UTC
    Resolved

    It's decided.

    Now in the call task on the Calls tab, the data is loaded. The candidate's calls are also downloaded when he clicks on "show call details".

  • Identified
    UTC
    Identified

    UPD:

    Relevant for both old and new offices.

    In the old personal account: in the dialing service, the Calls tab and the “show call details” button

    In the new personal account: in the calling tab, the Calls tab.

  • Investigating
    UTC
    Investigating

    How it manifests itself: in a call task, when you go to the Calls section, the message “The list of candidates is empty” is displayed. In the Candidates section, if you click “show call details”, the list of calls for the candidate does not open.

    We are already working to resolve this issue.