TWIN - Call records are not loaded into the personal account. – Incident details

Decision making service experiencing partial outage

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Call records are not loaded into the personal account.

Resolved
Partial outage
Started about 2 years agoLasted 24 minutes

Affected

TWIN

Degraded performance from 6:06 PM to 6:15 PM, Partial outage from 6:15 PM to 6:30 PM

Личный кабинет

Degraded performance from 6:06 PM to 6:15 PM, Partial outage from 6:15 PM to 6:30 PM

Updates
  • Resolved
    UTC
    Resolved

    It's decided.

    Calls have started.

    Call records are loaded into the new and old personal account (for old and new calls).

  • Identified
    UTC
    Identified

    Calls have been stopped. Correction work is underway.

  • Investigating
    UTC
    Investigating

    How it manifests itself: in the old and new personal accounts, records are loaded in calls. Approximately all calls after 17:00 Moscow time.

    Our specialists are already working to resolve this issue.