TWIN - Reports are not generated. – Incident details

Личный кабинет experiencing major outage

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Reports are not generated.

Resolved
Major outage
Started over 2 years agoLasted 3 days

Affected

TWIN

Major outage from 4:30 PM to 5:38 PM, Partial outage from 5:38 PM to 10:50 AM

Сервис аналитики

Major outage from 4:30 PM to 5:38 PM, Partial outage from 5:38 PM to 10:50 AM

Updates
  • Resolved
    UTC
    Resolved

    It's decided.

    Reports are generated and can be downloaded.

    All monthly reports are generated and available in your personal account.

  • Identified
    UTC
    Identified

    Incident update:

    1. New reports are now being generated

    2. If monthly reports were generated with an error (can be seen by unchecking the “no empty” checkbox on the Statistics Reports tab) - these reports will be regenerated approximately on Mon-Tue

  • Investigating
    UTC
    Investigating

    How it manifests itself: when a report is created, it receives the Added status, and then the status does not change. Monthly reports may not be generated (receive an error when generating) or may be stuck in the generation status.

    Our specialists are already working on a solution.