TWIN - Incorrect operation of the platform – Incident details

Сервис телефонии experiencing partial outage

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Incorrect operation of the platform

Resolved
Degraded performance
Started almost 2 years agoLasted about 21 hours

Affected

TWIN

Degraded performance from 7:16 AM to 4:24 AM, Operational from 7:16 AM to 4:24 AM

IAM Service

Degraded performance from 7:16 AM to 4:24 AM

Сервис бота

Operational from 7:16 AM to 4:24 AM

Редактор сценариев

Degraded performance from 7:16 AM to 4:24 AM

Сервис уведомлений

Operational from 7:16 AM to 4:24 AM

Сервис чатов

Operational from 7:16 AM to 4:24 AM

Updates
  • Resolved
    UTC
    Resolved

    Decided.

    The platform is operating normally, all resources are available.

  • Investigating
    UTC
    Investigating

    Reason: The data center has been under DDoS attack for the second day,

    How it manifests itself: possible platform failures, slowdowns in the operation of individual services (availability of the website, personal account, individual sections of the personal account, customer support portal, webhooks, customer documentation).

    Our specialists are in contact with the data center and are working to resolve this situation.