TWIN - There is an incorrect operation of the telephone – Incident details

Decision making service experiencing partial outage

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There is an incorrect operation of the telephone

Resolved
Degraded performance
Started almost 2 years agoLasted about 4 hours

Affected

TWIN

Degraded performance from 10:11 AM to 2:25 PM

Сервис телефонии

Degraded performance from 10:11 AM to 2:25 PM

Updates
  • Resolved
    UTC
    Resolved

    Решено.

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We see slowdowns and deterioration in the work of the outgoing calls service. In order to avoid errors in the work of your bots, we have decided to stop all calls.

    The functionality of direct integration of external dialers with the bot is not affected in any way and continues to work correctly.

    We apologize for the inconvenience caused and the whole team is working to improve the functionality of the service.

    We will inform you about the decision.