TWIN - The system entity human-name does not work – Incident details

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The system entity human-name does not work

ResolvedPartial outage457 hours 8 minutes

Affected

TWIN

Operational from 7:39 AM to 8:48 AM

Сервис бота

Operational from 7:39 AM to 8:48 AM

  • ResolvedUTC

    Decided.

    In the script editor, calls and chats, the human-name entity works. It is necessary to train the agent and re-save the script, then the Bot will be able to determine the human-name entity.

  • IdentifiedUTC

    At the moment, the human-name system entity does not work in the script editor, calls and chats. Our specialists are already working on a solution.

    We apologize for the inconvenience caused.