TWIN - Telephony not working: bot not connecting to outgoing calls – Incident details

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Telephony not working: bot not connecting to outgoing calls

Resolved
Operational
Started 2 months agoLasted about 4 hours

Affected

TWIN

Degraded performance from 6:59 AM to 8:02 AM, Operational from 8:02 AM to 8:22 AM, Partial outage from 8:22 AM to 10:44 AM

Сервис телефонии

Degraded performance from 6:59 AM to 8:02 AM, Operational from 8:02 AM to 8:22 AM, Partial outage from 8:22 AM to 10:44 AM

Updates
  • Resolved
    Resolved

    The error has been fixed, the bot is working normally

  • Identified
    Identified

    Incident update:

    There are still calls where the bot does not join the conversation.

    We have identified the cause. Our specialists are working on a solution.

  • Resolved
    Resolved

    Decided.

    The bot is operating normally.

  • Identified
    Identified

    Since 09:10 Moscow time, the bot has not connected to outgoing calls

    Our specialists are working on resolving this issue.