TWIN - Incorrect operation of the personal account – Incident details

Decision making service experiencing partial outage

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Incorrect operation of the personal account

Resolved
Degraded performance
Started almost 2 years agoLasted about 1 hour

Affected

TWIN

Degraded performance from 9:45 AM to 10:59 AM

IAM Service

Degraded performance from 9:45 AM to 10:59 AM

Личный кабинет

Degraded performance from 9:45 AM to 10:59 AM

Updates
  • Resolved
    UTC
    Resolved

    Decided.

    The personal account operates in the normal mode. New companies and users have access to all tabs and the ability to create scripts/calls, etc.

  • Investigating
    UTC
    Investigating

    How it manifests itself: after registering a personal account (as well as after registering a new user, administrator, operator), individual tabs of the personal account may not load, buttons/commands for creating scripts/calls/reports/agents, etc. may not work.

    Operators may not be able to open a personal account, and may also have problems sending messages to sessions or taking over sessions.

    This behavior is observed among newly registered users. Our specialists are already working on solving this issue.