TWIN - Incorrect operation of NLU – Incident details

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Incorrect operation of NLU

ResolvedPartial outage31 minutes

Affected

TWIN

Partial outage from 12:10 PM to 12:41 PM

Decision making service

Partial outage from 12:10 PM to 12:41 PM

  • UpdateUTC

    The error has been localized and fixed. Agent training is fully available. All functionality has been restored.

    We apologize for the inconvenience caused.

  • ResolvedUTC

    Decided.

    At the moment, NLU is working in normal mode. The bot responds to messages in chats and calls when using NLU branches.

    Please do not train agents for now. We are monitoring the situation and will notify again that everything is ok and when agents can be trained again.

  • InvestigatingUTC

    How it manifests itself: if the chats or calls use branches with NLU, the Bot may not respond or respond with a large delay. For this reason, calls may be dropped.

    Our specialists are already working on resolving this issue.