TWIN - Incorrect operation of NLU – Incident details

Decision making service experiencing partial outage

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Incorrect operation of NLU

Resolved
Partial outage
Started almost 2 years agoLasted 31 minutes

Affected

TWIN

Partial outage from 12:10 PM to 12:41 PM

Decision making service

Partial outage from 12:10 PM to 12:41 PM

Updates
  • Update
    UTC
    Update

    The error has been localized and fixed. Agent training is fully available. All functionality has been restored.

    We apologize for the inconvenience caused.

  • Resolved
    UTC
    Resolved

    Decided.

    At the moment, NLU is working in normal mode. The bot responds to messages in chats and calls when using NLU branches.

    Please do not train agents for now. We are monitoring the situation and will notify again that everything is ok and when agents can be trained again.

  • Investigating
    UTC
    Investigating

    How it manifests itself: if the chats or calls use branches with NLU, the Bot may not respond or respond with a large delay. For this reason, calls may be dropped.

    Our specialists are already working on resolving this issue.