TWIN - Chat service and operator panel are not working – Incident details

Редактор сценариев experiencing partial outage

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Chat service and operator panel are not working

Resolved
Operational
Started 11 months agoLasted about 3 hours

Affected

TWIN

Major outage from 12:43 PM to 12:52 PM, Operational from 12:52 PM to 3:33 PM

Сервис чатов

Major outage from 12:43 PM to 12:52 PM, Operational from 12:52 PM to 3:33 PM

Updates
  • Resolved
    Resolved

    It's decided

    Chats and operator panel functionality has been fully restored.

  • Monitoring
    Monitoring

    Chats and operator panel operation partially restored. We are monitoring the service operation.

    We will inform you about changes.

  • Investigating
    Investigating

    We are observing incorrect operation of the chat services and operator panel.
    How it manifests itself: The bot may not respond in chats. The operator cannot access the operator's personal account.

    Our specialists are already working on a solution.