TWIN - The telephone service is not working – Incident details

Decision making service experiencing partial outage

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The telephone service is not working

Resolved
Operational
Started over 1 year agoLasted about 11 hours

Affected

TWIN

Major outage from 5:08 PM to 5:25 PM, Under maintenance from 5:25 PM to 4:30 AM

Сервис телефонии

Major outage from 5:08 PM to 5:25 PM, Under maintenance from 5:25 PM to 4:30 AM

Updates
  • Resolved
    UTC
    Resolved

    Decided.
    Telephony is operating normally. Incoming and outgoing calls are working, calling tasks are being created, candidates are being added. There are no deviations.

  • Monitoring
    UTC
    Monitoring

    The telephony service has been restored, service interruptions are possible - technical work is being carried out.

    We are monitoring the situation.

  • Investigating
    UTC
    Investigating

    How it manifests itself: incoming and outgoing calls do not work, calling tasks are created with an error, candidates are not added/added with an error

    Our specialists are working on a solution.