TWIN - The telephone service is not working – Incident details
Сервис телефонии experiencing partial outage
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The telephone service is not working
Resolved
Operational
Started 5 days agoLasted about 20 hours
Affected
TWIN
Operational from 12:15 PM to 8:12 AM
Сервис телефонии
Operational from 12:15 PM to 8:12 AM
Updates
Resolved
Resolved
Decided.
The service operates normally. We do not observe behavior when the bot does not connect to the call.
Update
Update
The telephony service has been restored and the bot is operating normally.
Maintenance work is expected at night, service interruptions are possible.
Monitoring
Monitoring
How it manifests itself: the bot does not connect to the call, is silent in the dialogue; unsuccessful calls affected by the incident have the status "Connection timeout expired" - callbacks for these calls will be made automatically.
