TWIN - Chats not working correctly – Incident details

Decision making service experiencing partial outage

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Chats not working correctly

Resolved
Partial outage
Started over 1 year agoLasted about 1 hour

Affected

TWIN

Partial outage from 8:32 AM to 9:23 AM

IAM Service

Partial outage from 8:32 AM to 9:23 AM

Сервис чатов

Partial outage from 8:32 AM to 9:23 AM

Updates
  • Resolved
    UTC
    Resolved

    Decided.

    Chats are operating normally.

  • Investigating
    UTC
    Investigating

    How it manifests itself: a bot in chats (widget, messengers) may take a long time to respond or not respond at all, the dialogue in the chat may not continue after the first message from the bot. There may be no reaction to the first message from a person.

    Our specialists are already working on this issue.