TWIN - Chats not working correctly – Incident details

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Chats not working correctly

ResolvedPartial outage50 minutes

Affected

TWIN

Partial outage from 8:32 AM to 9:23 AM

IAM Service

Partial outage from 8:32 AM to 9:23 AM

Сервис чатов

Partial outage from 8:32 AM to 9:23 AM

  • ResolvedUTC

    Decided.

    Chats are operating normally.

  • InvestigatingUTC

    How it manifests itself: a bot in chats (widget, messengers) may take a long time to respond or not respond at all, the dialogue in the chat may not continue after the first message from the bot. There may be no reaction to the first message from a person.

    Our specialists are already working on this issue.