TWIN - Chats not working correctly – Incident details

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Chats not working correctly

ResolvedMajor outage2 hours 2 minutes

Affected

TWIN

Major outage from 12:27 PM to 2:29 PM

Сервис чатов

Major outage from 12:27 PM to 2:29 PM

  • ResolvedUTC

    Decided.

    Chats are operating normally.

    Operators can log in to the operator panel. New sessions appear in the operator panel.

  • InvestigatingUTC

    How it manifests itself: The bot does not respond to messages/does not respond/does not start a dialogue in chats. Operators cannot enter the operator panel. Sessions do not appear in the operator panel.

    Our specialists are already working on resolving this issue.