TWIN - Reports are not generated – Incident details

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Reports are not generated

Resolved
Partial outage
Started 9 days agoLasted about 1 hour

Affected

TWIN

Partial outage from 7:51 AM to 9:15 AM

Сервис аналитики

Partial outage from 7:51 AM to 9:15 AM

Updates
  • Resolved
    Resolved

    Decided.

    Reports are generated, data on dialogues in chats and candidates in calls is displayed. Details on calls and dialogues in chat are loaded.

    Reports that are frozen during generation must be generated again.

  • Identified
    Identified

    Update and additional information:

    Call and chat dialogue details may not be displayed. Chat dialogues and call task candidates may also not be displayed.

  • Investigating
    Investigating

    How it manifests itself: reports may not be generated in the personal account. The status may not be updated when generating a report.

    Our specialists are already working on resolving this issue.