TWIN - WhatsApp messages not coming – Incident details

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WhatsApp messages not coming

ResolvedPartial outage59 minutes

Affected

TWIN

Partial outage from 5:43 AM to 6:43 AM

Сервис чатов

Partial outage from 5:43 AM to 6:43 AM

  • ResolvedUTC

    The problem on the 360dialog side has been resolved.

    Messages from the Bot now come to WhatsApp.

  • InvestigatingUTC

    How it manifests itself: the bot does not respond to messages in WhatsApp, messages from the Bot do not reach the client.

    A malfunction was detected on the 360dialog platform side. We are in dialogue with the platform support. As soon as information about the fix appears, we will issue an alert.