TWIN - Files do not arrive to the operator panel from WhatsApp 360dialog – Incident details

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Files do not arrive to the operator panel from WhatsApp 360dialog

ResolvedDegraded performance71 hours 29 minutes

Affected

TWIN

Degraded performance from 8:55 AM to 8:25 AM

Сервис чатов

Degraded performance from 8:55 AM to 8:25 AM

  • ResolvedUTC

    Decided.
    Operators receive files (photos, documents, etc.) sent to WhatsApp chat and can view them.

  • InvestigatingUTC

    How it manifests itself: if a client sends a file (photo, document, etc.) to a WhatsApp chat, the operator does not see it. It does not appear in the operator's session. The behavior is observed in WhatsApp chats integrated via 360dialog.

    Our specialists are already working on resolving this issue.