TWIN - Files do not arrive to the operator panel from WhatsApp 360dialog – Incident details

Decision making service experiencing partial outage

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Files do not arrive to the operator panel from WhatsApp 360dialog

Resolved
Degraded performance
Started over 1 year agoLasted 3 days

Affected

TWIN

Degraded performance from 8:55 AM to 8:25 AM

Сервис чатов

Degraded performance from 8:55 AM to 8:25 AM

Updates
  • Resolved
    UTC
    Resolved

    Decided.
    Operators receive files (photos, documents, etc.) sent to WhatsApp chat and can view them.

  • Investigating
    UTC
    Investigating

    How it manifests itself: if a client sends a file (photo, document, etc.) to a WhatsApp chat, the operator does not see it. It does not appear in the operator's session. The behavior is observed in WhatsApp chats integrated via 360dialog.

    Our specialists are already working on resolving this issue.