TWIN - Incorrect operation of the telephone service – Incident details

Decision making service experiencing partial outage

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Incorrect operation of the telephone service

Resolved
Partial outage
Started over 1 year agoLasted 19 minutes

Affected

TWIN

Partial outage from 2:07 PM to 2:25 PM

Сервис телефонии

Partial outage from 2:07 PM to 2:25 PM

Updates
  • Resolved
    UTC
    Resolved

    Decided.

    The telephony service is now operating normally. All tabs are available. Calling tasks are created and are running (task settings are available, candidates are added, calls are made). Scripts are opened and loaded.

  • Update
    UTC
    Update

    Additional information:

    Personal account scenarios may be unavailable. Calls may not work correctly (not start, drop, status may not change, details may not be available).

  • Investigating
    UTC
    Investigating

    How it manifests itself: tabs in the "Voice bots" section of the personal account may not load. Candidates for the call assignment may not load. Call assignments may not be created. When creating a call assignment, some settings may not be available. Candidate and call assignment statuses may not be updated.

    Our specialists are already working on a solution.