TWIN - Incorrect operation of the "phone number" branch on the incoming line. – Incident details

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Incorrect operation of the "phone number" branch on the incoming line.

Resolved
Operational
Started about 2 years agoLasted 15 days

Affected

TWIN

Operational from 1:19 PM to 11:38 AM

Сервис бота

Operational from 1:19 PM to 11:38 AM

Updates
  • Resolved
    Resolved

    The "Phone number" branch works correctly, the bot no longer stops on the incoming line if this branch is present.

  • Identified
    Identified

    If there is a "phone number" branch in the scripts used on the incoming line, the bot always goes to this branch and stops.
    We have found the cause and are already working on fixing this behavior.