TWIN - Incorrect operation of NLU in Globaltelecom. – Incident details
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Incorrect operation of NLU in Globaltelecom.
Resolved
Partial outage
Started over 1 year agoLasted 39 minutes
Affected
TWIN
Partial outage from 12:49 PM to 1:28 PM
Decision making service
Partial outage from 12:49 PM to 1:28 PM
Updates
Resolved
Resolved
It's decided.
The agents' account in globaltelecom is available. Agents are trained.
Investigating
Investigating
How it manifests itself: the agents’ account may not be accessible, agents may not be trained, errors may occur when training or logging into the agents’ account.
Our specialists are already working on a solution.
