TWIN - Problems with the billing service. – Incident details

All systems operational

Чтобы получать уведомления в Телеграм, подпишитесь на наш канал

Problems with the billing service.

Resolved
Partial outage
Started over 2 years agoLasted about 3 hours

Affected

TWIN

Partial outage from 1:13 PM to 1:38 PM, Operational from 1:13 PM to 1:38 PM, Partial outage from 1:38 PM to 3:55 PM, Operational from 2:31 PM to 3:55 PM

Сервис телефонии

Operational from 1:13 PM to 1:38 PM, Partial outage from 1:38 PM to 2:31 PM, Operational from 2:31 PM to 3:55 PM

Decision making service

Partial outage from 1:13 PM to 3:55 PM

Личный кабинет

Partial outage from 1:13 PM to 3:55 PM

Updates
  • Resolved
    UTC
    Resolved

    It's decided.

    The old personal account works.

    The billing service is working. Debits and top-ups are going well.

  • Identified
    UTC
    Identified

    At the moment, telephony (outgoing and incoming calls) is working.

    The old personal account will be up and running in approximately an hour.

    Billing is not working yet, so balance changes cannot be seen now. Deposits and debits are not displayed. All write-offs will be taken into account after the billing service is restored.

  • Update
    UTC
    Update

    Addition to previous entry:
    Telephony also doesn't work

    How it manifests itself: outgoing and incoming calls do not work, it is impossible to reach subscribers, call statuses may not change.

  • Investigating
    UTC
    Investigating

    How it manifests itself: funds may not be debited from the account and the balance may not be replenished. Other manifestations are possible.

    Also, the old personal account may partially or completely not work.

    Our specialists are already working on resolving this issue.