TWIN - The bot does not respond to files sent on WhatsApp – Incident details

Decision making service experiencing partial outage

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The bot does not respond to files sent on WhatsApp

Resolved
Degraded performance
Started about 2 years agoLasted about 5 hours

Affected

TWIN

Degraded performance from 6:15 AM to 10:58 AM

Сервис бота

Degraded performance from 6:15 AM to 10:58 AM

Updates
  • Resolved
    UTC
    Resolved

    It's decided.

    The bot accepts files sent via Whatsapp.

    Files sent via Whatsapp come to the operator panel.

  • Investigating
    UTC
    Investigating

    How it manifests itself: The bot does not respond to files sent to WhatsApp. Files sent via WhatsApp do not appear in the operator panel.

    Our specialists are already working on solving this problem.