TWIN - Telephony does not work. – Incident details

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Telephony does not work.

Resolved
Major outage
Started 6 months agoLasted about 9 hours

Affected

TWIN

Major outage from 9:28 PM to 10:00 PM, Operational from 9:28 PM to 10:00 PM, Major outage from 10:00 PM to 5:59 AM, Degraded performance from 10:00 PM to 5:59 AM

Сервис бота

Operational from 9:28 PM to 10:00 PM, Degraded performance from 10:00 PM to 5:59 AM

Сервис телефонии

Major outage from 9:28 PM to 5:59 AM

Сервис аналитики

Operational from 9:28 PM to 10:00 PM, Major outage from 10:00 PM to 5:59 AM

Updates
  • Resolved
    Resolved

    It's decided.

    Telephony works, outgoing and incoming calls are processed. The bot sends and receives files in chats.

    Reports are downloaded. If the report was generated during the incident and is not downloading now, please re-generate the report.

  • Identified
    Identified

    Additional Information:
    Working with files is affected. The bot cannot send or receive files in chats. Reports may also not be downloaded or reports may not be generated.

  • Investigating
    Investigating

    We observe incorrect operation of telephony.

    How it manifests itself: outgoing calls may not go through, and it is impossible to reach subscribers. Calls to the incoming number do not go through, the bot does not answer.

    Our specialists are already working on resolving this issue.