TWIN - The telephone does not work – Incident details

Decision making service experiencing degraded performance

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The telephone does not work

Resolved
Major outage
Started about 1 year agoLasted about 11 hours

Affected

TWIN

Partial outage from 6:35 AM to 7:36 AM, Operational from 6:35 AM to 7:36 AM, Partial outage from 7:36 AM to 5:17 PM

Сервис телефонии

Partial outage from 6:35 AM to 5:17 PM

Личный кабинет

Operational from 6:35 AM to 7:36 AM, Partial outage from 7:36 AM to 5:17 PM

Updates
  • Resolved
    Resolved

    Decided.

    Incoming and outgoing telephony works. Calls are made. Call information is loaded into the personal account. All tabs of the personal account are opened.

  • Identified
    Identified

    Additional information: the company balance may not be displayed and the Finance section in the Personal Account may not work correctly (write-offs are carried out normally, but delays may be observed). Also, scenarios may not open in the Personal Account.

  • Investigating
    Investigating

    How it manifests itself: incoming and outgoing telephony does not work. Calls do not go through. Information and audio recordings on calls in the personal account may not load. Some sections of the Voice bots tab may be unavailable. The list of tasks for calling may not load.