TWIN - Chat service and operator panel are not working – Incident details

Сервис телефонии under maintenance

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Chat service and operator panel are not working

Resolved
Under maintenance
Started 7 days agoLasted about 14 hours

Affected

TWIN

Major outage from 3:09 PM to 3:17 PM, Under maintenance from 3:17 PM to 5:08 AM

Сервис чатов

Major outage from 3:09 PM to 3:17 PM, Under maintenance from 3:17 PM to 5:08 AM

Updates
  • Resolved
    Resolved

    Decided.

    Services are operating normally. No more functionality issues have been reported.

  • Monitoring
    Monitoring

    Functionality has been partially restored.

    We will notify you additionally when the work is completed.

  • Investigating
    Investigating

    We are observing incorrect operation of the chat services and operator panel.

    Our specialists are already working on a solution.