TWIN - Chats not working correctly – Incident details

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Chats not working correctly

Resolved
Partial outage
Started 9 days agoLasted 38 minutes

Affected

TWIN

Partial outage from 12:53 PM to 1:31 PM

Сервис чатов

Partial outage from 12:53 PM to 1:31 PM

Updates
  • Resolved
    Resolved

    Decided.

    Chats operate normally. The bot responds to the person's messages, the dialogue continues.

  • Investigating
    Investigating

    How it manifests itself: a bot in chats (widget, messengers) may take a long time to respond or not respond at all, the dialogue in the chat may not continue after the first message from the bot. There may be no reaction to the first message from a person.

    Our specialists are already working on this issue.