TWIN - Incorrect operation of the platform – Incident details

All systems operational

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Incorrect operation of the platform

Resolved
Major outage
Started over 1 year agoLasted about 9 hours

Affected

TWIN

Major outage from 9:38 AM to 12:32 PM, Operational from 9:38 AM to 12:32 PM, Partial outage from 12:32 PM to 1:20 PM, Operational from 12:32 PM to 1:20 PM, Degraded performance from 1:20 PM to 6:31 PM, Operational from 1:20 PM to 6:31 PM

Сервис уведомлений

Operational from 9:38 AM to 12:32 PM, Partial outage from 12:32 PM to 1:20 PM, Operational from 1:20 PM to 6:31 PM

Личный кабинет

Major outage from 9:38 AM to 12:32 PM, Operational from 12:32 PM to 1:20 PM, Degraded performance from 1:20 PM to 6:31 PM

Updates
  • Resolved
    UTC
    Resolved

    Decided.

    The charts in the Charts section of your personal account are working.

  • Update
    UTC
    Update

    Update

    Personal account is working. Short links service (for SMS) and internal notifications (e.g. letters about password recovery) are working.

    Charts may not be displayed in the Charts section of your personal account.

  • Identified
    UTC
    Identified

    The personal account is working.

    Some elements of the platform may still not work: short link service (for SMS), internal notifications (e.g. password recovery emails).

  • Investigating
    UTC
    Investigating

    How it manifests itself: the personal account does not work (no access to the personal account twin24.ai/app). The short link service (for SMS) may also not work.

    Our specialists are working on resolving this issue.