TWIN - Chats not working correctly – Incident details

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Chats not working correctly

ResolvedPartial outage38 minutes

Affected

TWIN

Partial outage from 12:53 PM to 1:31 PM

Сервис чатов

Partial outage from 12:53 PM to 1:31 PM

  • ResolvedUTC

    Decided.

    Chats operate normally. The bot responds to the person's messages, the dialogue continues.

  • InvestigatingUTC

    How it manifests itself: a bot in chats (widget, messengers) may take a long time to respond or not respond at all, the dialogue in the chat may not continue after the first message from the bot. There may be no reaction to the first message from a person.

    Our specialists are already working on this issue.