TWIN - Incorrect, slow operation of the service responsible for the balance and write-off of funds. – Incident details

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Incorrect, slow operation of the service responsible for the balance and write-off of funds.

Resolved
Degraded performance
Started almost 2 years agoLasted 14 days

Affected

TWIN

Degraded performance from 7:07 AM to 6:52 AM

Сервис уведомлений

Degraded performance from 7:07 AM to 6:52 AM

Сервис чатов

Degraded performance from 7:07 AM to 6:52 AM

Сервис телефонии

Degraded performance from 7:07 AM to 6:52 AM

Личный кабинет

Degraded performance from 7:07 AM to 6:52 AM

IAM Service

Degraded performance from 7:07 AM to 6:52 AM

Updates
  • Resolved
    Resolved

    Decided:

    Write-offs / balance updates are carried out without delay.

  • Update
    Update

    Addition:

    Call candidates also load very slowly.

  • Investigating
    Investigating

    There is an incorrect, slow operation of the service responsible for the balance and write-off of funds.

    What is manifested in:

    • charges for services are delayed
    • balance updates are delayed
    • blocking companies if the funds on the account run out occur with a long delay, so the company may go into negative
    • in new, just created companies, information about the balance sheet and its changes may not be loaded

    Note:

    • data on withdrawals and replenishments will not be lost

    Our specialists are already working on a solution to this issue.