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The Bot service is not working correctly.

Resolved
Partial outage
Started 4 months ago Lasted 15 minutes

Affected

TWIN
Сервис бота
Updates
  • Resolved
    Update

    UPD:
    We apologize. The incident has now been resolved.

    Incorrect operation was detected in CIS Telephony and chats.
    How it manifested itself:

    • in incoming and outgoing calls/chat dialogues, the Bot might not connect to the call/dialogue. The call was dropped
    • there were resets or transfers to the operator during a conversation/dialogue
  • Resolved
    Resolved

    It's decided.
    The service is operating as normal.

    Scenarios open in the new and old LC. Chats are working, the bot is responding.

  • Investigating
    Investigating

    We observe incorrect operation of the Bot service.
    How it manifests itself:

    • the list of scenarios in the new personal account does not load (the page is empty)
    • scripts may not open in the old account
    • dialogues in chats can be immediately transferred to the operator.