TWIN - Incorrect recognition operation. – Incident details

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Incorrect recognition operation.

Resolved
Operational
Started over 2 years agoLasted less than a minute

Affected

TWIN

Operational from 7:20 AM to 7:20 AM

Сервис бота

Operational from 7:20 AM to 7:20 AM

Сервис телефонии

Operational from 7:20 AM to 7:20 AM

Updates
  • Resolved
    UTC
    Resolved

    It's decided.

    From Friday 02/16/2024 to Monday 02/19/2024 10:10 Moscow time, incorrect recognition performance was observed when interruptions were turned on.

    How it manifests itself: if interruptions are turned on, the Bot may stop listening to the person in the middle of a sentence. In other words, only part of the phrase is recognized.
    For example: a person says the phone number “8 999 7775522”, but the Bot recognizes only “8 999” or “8 999 777”.

    The fix has already been released. Nowadays there is no such pattern in calls. You can check.