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WhatsApp chat doesn't work

Resolved
Partial outage
Started about 2 months ago Lasted 1 day

Affected

TWIN
Сервис чатов
Updates
  • Resolved
    Resolved

    It's decided.

    Chats integrated through 360dialog work. The bot responds on WhatsApp.

  • Identified
    Identified

    Information on the current status and timing of the decision:

    Chats integrated into WhatsApp via 360dialog do not yet work.

    The reason why WhatsApp chats are disabled is due to an accident in the Data Center.

    Estimated date for decision: today.

  • Investigating
    Investigating

    How it manifests itself: in WhatsApp chats integrated via 360dialog, the bot may not respond to messages, may not respond and may not start a session.

    Our specialists are already working on a solution.