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Problem solved.
The IdentAI tab is available. The list of agents in the editor is available. Scenarios are saved.
There are problems in the work of the NLU.
Temporarily no access to NLU (IdentAI tab). There is also no way to select an agent in the editor - the list of agents is empty. Scripts that use agents are not saved.
Our experts are engaged in the analysis and solution of the problem.
As more detailed information on this problem appears, we will provide it.
The problem is solved.
There are problems in the operation of the telephony service. Incoming calls may not be received. Our specialists analyze and solve the problem.
We just resolved the issue!
There are problems with one of the main operators. It may be necessary to change AONs. If you have problems with the call, please contact your manager.
Work completed
We start work
On October 19, at 20:00 Moscow time, work with the database will be performed. During the execution of work, the following services may be temporarily unavailable:
The planned duration of work is 1 hour. Please note that the services will work during the execution of works with small and short-term interruptions.
There were problems in the work of the GT. Connection at globtelecom.ru is unavailable. Script editor won't open. Telephony may not work if it is tied to the GT domain. Our experts are engaged in the analysis and solution of the problem.
There are short interruptions in the work of the service desk. Our experts are engaged in the analysis and solution of the problem.
The problem is fixed, subordinate companies are displayed again
Our experts are looking into the issue.
The problem is resolved.
There are problems in the operation of the identification service. External client IDs may not be displayed. Our experts are engaged in the analysis and solution of the problem.
The problem is fixed, reports are generated
There are problems in the telephony service. Our experts are engaged in the analysis and solution of the problem.
Data archiving work has been completed, starting from this moment, data is available only from March 2022. In the future, only the last 6 months of data will be available on our platform
We are starting data archiving. Outgoing telephony is temporarily suspended for the duration of the work
September 25, 2022 we will archive the data. From now on, call data on the outgoing line will be available only for 6 months. In this regard they will not be available for export through personal account before March 2022. When absolutely necessary to get data older than 6 months, please contact technical support.
Проблему исправили, система работает в штатном режиме.
Инженеры занимаются решение проблемы.
Утром наблюдали проблемы с работой ЛК, на данный момент всё исправлено. Приносим извинения.
Обновление завершено. Исходящие обзвоны запущены
Мы начинаем обновление. Исходящие дозвоны остановлены
29 августа в 22:00 МСК начнутся плановые работы по обслуживанию базы данных.
В ходе данных работ будет остановлена исходящая телефония и частично будет не доступен личный кабинет.
Приносим свои извинения за доставленные неудобства.
Плановое время выполнения работ не более 3 часов.
За последние 30 минут мы не наблюдаем проблем с сервисом
На данный момент атака закончилась сервис работает штатно. Мы наблюдаем за системой.
В данный момент наблюдается DDOS атака на сервис аналитики, которая приводит к недоступности личного кабинета и генерации отчетов.
Чаты, входящая телефония и запущенные задания работают штатно
Мы проверяем новую систему уведомлений о событиях,
Обновление завершено
Проверка обновления, статус в работе
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