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Synthesis "Daria" works correctly.
There is an incorrect work of custom synthesis: Daria. Our specialists are engaged in analysis and solution.
Registration and number verification are available.
WhatsApp has been restored. Sending notifications and messages to WhatsApp is available again.
Incorrect work with WhatsApp is observed.
Sending notifications and messages in WhatsApp is temporarily unavailable.
They may not start, dialogues continue. Chat in the messenger may not respond to user messages.
Our experts are already working on a solution.
Date and time formatters work properly.
Chats and calls with scripts using formatters work normally.
Please make sure that the correct data type is specified for the variables being formatted in the starting block.
Date and time formatters temporarily do not work in scripts.
In chats and calls that are associated with such scenarios, the date and time are not formatted. Our experts are already working on a solution.
Please pay attention to the places where in the script where you use formatters.
Key words for interruption can be added again.
Keywords for interruptions are not added in the company settings.
We are already working on a solution.
The work on transferring the user database to the North Pole has been completed.
We are continuing to work on a fix for this incident.
Transferring the database of users of the office to the North Pole to assess who behaved how.
The service update has been completed.
Maintenance is now in progress
12/26/2022 from 21:00 Moscow time Scheduled work will be carried out to update the incoming telephony service.During the work, incoming calls will be completely unavailable.Estimated time is 2 hours.
We just resolved the issue!
-Notification and dialogue in the operator's office came- A message from the user appeared in the dialog list and the notification was-When opening a dialogue, this message is in the correspondence-When a dialog is open, a new message is displayed in the list of dialogs and in the correspondence itself, a notification comes
Dialogs are not updated in the operator's office, new customer messages do not appear in the left panel (dialog list). New messages from the user may not appear in the open dialog.If you refresh the page, all messages will appear.Our experts are looking for and fixing the problem.
Due to technical reasons, part of the update is postponed until Thursday, December 22, 2022, at 21:00 Moscow time. Now the services are working normally.
Works successfully completed
We are updating the telephony service. Within 1-2 hours, projects with an incoming line can be observed
Update completed successfully
12/13/2022 from 21:00 Moscow time Scheduled work will be carried out to update the incoming telephony service.
During the work, incoming calls will be completely unavailable.
Estimated time is 2 hours.
Due to technical reasons, the update is postponed to December 15 at 21:00 Moscow time
The issue has been resolved and the office is back to normal
The sidebar of the platform sections is not displayed in the personal account. Our experts are working on solving the problem.
Our experts are engaged in the analysis and solution of the problem.
The work has been completed. The service is working normally.
We started working with the base
On November 22 at 21:00 Moscow time, work will be carried out with the database for incoming telephony. Work time 1 hour
Work completed
На работы потребуется еще какое-то время.
Ожидаемое время 30 минут - 1 час.
On 11/22/2022 at 21:00 Moscow time, work on the mass change of scenarios will begin. A couple of sprints ago, we blocked the ability to make a condition branch without filling in the condition itself. This was done to eliminate errors in the logic of the bot. Scenarios are no longer saved if the condition is not filled. Today we have planned work on the mass replacement of empty conditions with a fictitious condition "1=1", so that you can save them without correcting them manually.
At this time, we recommend to refrain from working with scripts.
Expected duration of work - 1 hour.
The system is operating normally.
We have recorded a global problem with calls to cellular and landline numbers on the part of the backbone providers. The problem has been escalated to the highest level, as soon as we have a deadline, we will let you know immediately.
There are problems in the work of the personal account. The "Export report" button does not work in calls.
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