TWIN - Notice history

Experiencing partially degraded performance

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Notice history

Nov 2022

There are problems in the work of the personal account.
  • Resolved
    Resolved

    The issue has been resolved and the office is back to normal

  • Identified
    Identified

    The sidebar of the platform sections is not displayed in the personal account. Our experts are working on solving the problem.

  • Investigating
    Investigating

    Our experts are engaged in the analysis and solution of the problem.

Maintenance of the database of incoming telephony
  • Completed
    24th November 2022 at 18:15
    Completed
    24th November 2022 at 18:15

    The work has been completed. The service is working normally.

  • In progress
    24th November 2022 at 18:08
    In progress
    24th November 2022 at 18:08

    We started working with the base

  • Planned
    24th November 2022 at 18:00
    Planned
    24th November 2022 at 18:00

    On November 22 at 21:00 Moscow time, work will be carried out with the database for incoming telephony. Work time 1 hour

Технічні роботи по сценаріям в ЛК Твін.
  • Completed
    22nd November 2022 at 19:50
    Completed
    22nd November 2022 at 19:50

    Work completed

  • Update
    22nd November 2022 at 19:05
    In progress
    22nd November 2022 at 19:05

    На работы потребуется еще какое-то время.

    Ожидаемое время 30 минут - 1 час.

  • In progress
    22nd November 2022 at 18:00
    In progress
    22nd November 2022 at 18:00

    Maintenance is now in progress

  • Planned
    22nd November 2022 at 18:00
    Planned
    22nd November 2022 at 18:00

    On 11/22/2022 at 21:00 Moscow time, work on the mass change of scenarios will begin. A couple of sprints ago, we blocked the ability to make a condition branch without filling in the condition itself. This was done to eliminate errors in the logic of the bot. Scenarios are no longer saved if the condition is not filled. Today we have planned work on the mass replacement of empty conditions with a fictitious condition "1=1", so that you can save them without correcting them manually.

    At this time, we recommend to refrain from working with scripts.

    Expected duration of work - 1 hour.

Problems with the telephony service
  • Resolved
    Resolved

    The system is operating normally.

  • Investigating
    Investigating

    We have recorded a global problem with calls to cellular and landline numbers on the part of the backbone providers. The problem has been escalated to the highest level, as soon as we have a deadline, we will let you know immediately.

There are problems in the work of the personal account.
  • Resolved
    Resolved

    There are problems in the work of the personal account. The "Export report" button does not work in calls.

    Our experts are engaged in the analysis and solution of the problem.

  • Investigating
    Investigating

    There are problems in the work of the personal account. The "Export report" button does not work in calls.

    Our experts are engaged in the analysis and solution of the problem.

Oct 2022

There are problems in the work of the NLU.
  • Resolved
    Resolved

    Problem solved.

    The IdentAI tab is available. The list of agents in the editor is available. Scenarios are saved.

  • Investigating
    Investigating

    There are problems in the work of the NLU.

    Temporarily no access to NLU (IdentAI tab). There is also no way to select an agent in the editor - the list of agents is empty. Scripts that use agents are not saved.

    Our experts are engaged in the analysis and solution of the problem.

    As more detailed information on this problem appears, we will provide it.

There are problems in the operation of the telephony service.
  • Resolved
    Resolved

    The problem is solved.

  • Investigating
    Investigating

    There are problems in the operation of the telephony service. Incoming calls may not be received. Our specialists analyze and solve the problem.

There are problems in the telephony service.
  • Resolved
    Resolved

    We just resolved the issue!

  • Investigating
    Investigating

    There are problems with one of the main operators. It may be necessary to change AONs. If you have problems with the call, please contact your manager.

Database Maintenance
  • Completed
    19th October 2022 at 18:20
    Completed
    19th October 2022 at 18:20

    Work completed

  • In progress
    19th October 2022 at 17:03
    In progress
    19th October 2022 at 17:03

    We start work

  • Planned
    19th October 2022 at 17:00
    Planned
    19th October 2022 at 17:00

    On October 19, at 20:00 Moscow time, work with the database will be performed. During the execution of work, the following services may be temporarily unavailable:

    • Analytics
    • Notifications
    • Authorization and identification

    The planned duration of work is 1 hour. Please note that the services will work during the execution of works with small and short-term interruptions.

There are problems in the operation of the GT.
  • Resolved
    Resolved

    Problem solved.

  • Investigating
    Investigating

    There were problems in the work of the GT. Connection at globtelecom.ru is unavailable. Script editor won't open. Telephony may not work if it is tied to the GT domain. Our experts are engaged in the analysis and solution of the problem.

Sep 2022

Interruptions in the service desk.
  • Resolved
    Resolved

    Problem solved.

  • Investigating
    Investigating

    There are short interruptions in the work of the service desk. Our experts are engaged in the analysis and solution of the problem.

There are problems with displaying subordinate companies
  • Resolved
    Resolved

    The problem is fixed, subordinate companies are displayed again

  • Investigating
    Investigating

    Our experts are looking into the issue.

There are problems in the operation of the identification service.
  • Resolved
    Resolved

    The problem is resolved.

  • Investigating
    Investigating

    There are problems in the operation of the identification service. External client IDs may not be displayed. Our experts are engaged in the analysis and solution of the problem.

There are problems with the analytics service
  • Resolved
    Resolved

    The problem is fixed, reports are generated

  • Investigating
    Investigating

    There are problems in the telephony service. Our experts are engaged in the analysis and solution of the problem.

Reducing the amount of information stored on the platform
  • Completed
    24th September 2022 at 19:08
    Completed
    24th September 2022 at 19:08

    Data archiving work has been completed, starting from this moment, data is available only from March 2022. In the future, only the last 6 months of data will be available on our platform

  • In progress
    24th September 2022 at 18:10
    In progress
    24th September 2022 at 18:10

    We are starting data archiving. Outgoing telephony is temporarily suspended for the duration of the work

  • Planned
    24th September 2022 at 18:00
    Planned
    24th September 2022 at 18:00

    September 25, 2022 we will archive the data. From now on, call data on the outgoing line will be available only for 6 months. In this regard they will not be available for export through personal account before March 2022. When absolutely necessary to get data older than 6 months, please contact technical support.

Sep 2022 to Nov 2022

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