TWIN - Notice history

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Notice history

Sep 2022

Interruptions in the service desk.
  • Resolved
    Resolved

    Problem solved.

  • Investigating
    Investigating

    There are short interruptions in the work of the service desk. Our experts are engaged in the analysis and solution of the problem.

There are problems with displaying subordinate companies
  • Resolved
    Resolved

    The problem is fixed, subordinate companies are displayed again

  • Investigating
    Investigating

    Our experts are looking into the issue.

There are problems in the operation of the identification service.
  • Resolved
    Resolved

    The problem is resolved.

  • Investigating
    Investigating

    There are problems in the operation of the identification service. External client IDs may not be displayed. Our experts are engaged in the analysis and solution of the problem.

There are problems with the analytics service
  • Resolved
    Resolved

    The problem is fixed, reports are generated

  • Investigating
    Investigating

    There are problems in the telephony service. Our experts are engaged in the analysis and solution of the problem.

Reducing the amount of information stored on the platform
  • Completed
    24th September 2022 at 19:08
    Completed
    24th September 2022 at 19:08

    Data archiving work has been completed, starting from this moment, data is available only from March 2022. In the future, only the last 6 months of data will be available on our platform

  • In progress
    24th September 2022 at 18:10
    In progress
    24th September 2022 at 18:10

    We are starting data archiving. Outgoing telephony is temporarily suspended for the duration of the work

  • Planned
    24th September 2022 at 18:00
    Planned
    24th September 2022 at 18:00

    September 25, 2022 we will archive the data. From now on, call data on the outgoing line will be available only for 6 months. In this regard they will not be available for export through personal account before March 2022. When absolutely necessary to get data older than 6 months, please contact technical support.

Aug 2022

Наблюдаются проблемы в работе чат-ботов.
  • Resolved
    Resolved

    Проблему исправили, система работает в штатном режиме.

  • Investigating
    Investigating

    Инженеры занимаются решение проблемы.

Временные проблемы с ЛК
  • Resolved
    Resolved

    Утром наблюдали проблемы с работой ЛК, на данный момент всё исправлено. Приносим извинения.

Stop personal account
  • Completed
    30th August 2022 at 18:55
    Completed
    30th August 2022 at 18:55

    Обновление завершено. Исходящие обзвоны запущены

  • In progress
    29th August 2022 at 17:00
    In progress
    29th August 2022 at 17:00

    Мы начинаем обновление. Исходящие дозвоны остановлены

  • Planned
    29th August 2022 at 16:55
    Planned
    29th August 2022 at 16:55

    29 августа в 22:00 МСК начнутся плановые работы по обслуживанию базы данных.

    В ходе данных работ будет остановлена исходящая телефония и частично будет не доступен личный кабинет.

    Приносим свои извинения за доставленные неудобства.

    Плановое время выполнения работ не более 3 часов.

DDOS атака на сервис аналитики
  • Resolved
    Resolved

    За последние 30 минут мы не наблюдаем проблем с сервисом

  • Monitoring
    Monitoring

    На данный момент атака закончилась сервис работает штатно. Мы наблюдаем за системой.

  • Identified
    Identified

    В данный момент наблюдается DDOS атака на сервис аналитики, которая приводит к недоступности личного кабинета и генерации отчетов.

    Чаты, входящая телефония и запущенные задания работают штатно

Тестовое плановое обслуживание
  • Planned
    26th August 2022 at 09:58
    Planned
    26th August 2022 at 09:58

    Мы проверяем новую систему уведомлений о событиях,

  • Completed
    26th August 2022 at 08:01
    Completed
    26th August 2022 at 08:01

    Обновление завершено

  • In progress
    26th August 2022 at 08:01
    In progress
    26th August 2022 at 08:01

    Проверка обновления, статус в работе

Jul 2022

No notices reported this month

Jul 2022 to Sep 2022

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