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It's decided.
Calls have started.
Call records are loaded into the new and old personal account (for old and new calls).
Calls have been stopped. Correction work is underway.
How it manifests itself: in the old and new personal accounts, records are loaded in calls. Approximately all calls after 17:00 Moscow time.
Our specialists are already working to resolve this issue.
Date of work: 04/26/2024 at 20:00 Moscow time
Estimated work time: 10 minutes
Technical work in the analytics service.
The service will not work: reports, operator's account and statistics on services.
Chats are working. Personal account tabs are available. You can access the operator panel.
UPD: The operator panel also does not work.
How it manifests itself: the chats tab does not work in the new and old personal accounts, the chat bot does not respond.
Our specialists are already working on resolving this issue.
Transfers to the operator work. We don’t see any more resets after transferring to an operator for an incoming call.
How it manifests itself: if during an outgoing call a transfer is made to an operator via a route (CIS Telephony tab - Call Routing), then the call may be dropped.
Our specialists are already working on this issue.
BPL functions gpt3.ask and gpt4.ask (as well as gpt.ask) work.
We receive replies from chatGPT.
As it appears: BPL expressions gpt3.ask, gpt4.ask and other expressions related to chatGPT stopped working.
Our specialists are working on resolving this issue.
The platform is working, all services are available (calls, chats, notifications).
UPD:
The platform has been partially restored. You can access your personal account.
At the moment it is known that telephony is still not working.
The remaining services are still under review.
How it manifests itself: the twin platform is completely unavailable due to a failure on network communication channels.
We are fixing the problem. We apologize for any inconvenience caused
Synthesis in the new LC works. Phrases and variables are spoken.
How it manifests itself: in scripts created before 03/29/24, synthesis does not work. Phrases are not spoken. Variables can be spoken.
Workaround: You can make a copy of the script. In a copy, synthesis will work.
Our specialists are already working on a solution.
UPD: Technical work has been postponed until tomorrow. Start of work: March 28 at 21:00 Moscow time. Estimated time for work: 2 hours.
Telephony service maintenance is planned. All telephony will be stopped.
The following will not work: incoming calls, outgoing calls, direct integration calls.
UPD: Work has been postponed until tomorrow.
Start of work: March 27 at 21:00 Moscow time. Estimated time for work: 2 hours.
Synthesis in scenarios is saved after selection.
The selected synthesis works when tested in the editor and in calls.
How it manifests itself: in the new LC, the choice of synthesis is not saved in scenarios. The synthesis that was used before the changes will be used.
The synthesis can be changed if you change the text synthesized in a specific block. The synthesis will change only for this block.
In other cases, choosing a different synthesis will not change anything - after saving the script, the phrases will be synthesized in the old voice.
BPL expressions are saved in the old and new personal accounts.
As it appears in the old LC: after writing a BPL expression and clicking on the “Convert to AST” button, an error occurs. Red inscription 502 error.
As it appears in the new LC: after writing a BPL expression and clicking the “Save” button, a saving error will occur.
The list of calling tasks in the new personal account is loaded.
How it manifests itself: the list of calling tasks is not loaded in the new personal account.
Our specialists are already working on the situation.
Work completed
Today, February 27, at 22:00 Moscow time, database maintenance will take place.
Planned duration of work: 30 minutes. During work, the service may be unavailable for 5 minutes
Syntheses work. Phrases/words are voiced.
Note:
Synthesis Maxim may not work. An error in synthesis is corrected separately from the incident.
List of voices that may have problems:
EN:
Daria
Anastasia
Alvina
Victoria
Sergey
Maksim
Anton
We observe incorrect operation of the syntheses.
How it manifests itself: the Daria and Anastasia syntheses do not work. Phrases/words are not synthesized.
Today, February 26, 2023 at 21:00 Moscow time, work will be carried out on the synthesis subsystem; during the work, incoming and outgoing calls on the platform will be stopped. Planned time for work: 1 hour
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