TWIN - Notice history

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Notice history

View current status

Jul 2023

JUL28
Suspension of chats and calls on the platform 28/07/2023 21:00
CompletedMaintenance30 minutes
  • Completed
    28th July 2023 at 18:30UTC
    Completed
    28th July 2023 at 18:30UTC

    Maintenance has completed successfully

  • In progress
    28th July 2023 at 18:00UTC
    In progress
    28th July 2023 at 18:00UTC

    Maintenance is now in progress

  • Planned
    28th July 2023 at 18:00UTC
    Planned
    28th July 2023 at 18:00UTC

    We have planned a hardware upgrade of the platform, which, unfortunately, will lead to a temporary shutdown of the new telephony and chat services. The start time of work is 21:00 Moscow time. Shutdown time is about 30 minutes. We apologize for the temporary inconvenience.

JUL28
Long work is observed when creating calls and copying scripts
ResolvedMaintenance39 minutes
  • Resolved
    UTC
    Resolved

    The personal account works stably.
    Copying and loading of candidates works correctly.

    Systems are operating normally.

  • Investigating
    UTC
    Investigating

    There may be problems with copying scripts (an empty script is copied), loading candidates for a call job

    Affected all TWIN users.

    We are doing our best to restore work.

JUL27
Billing service - Technical work on updating the Billing service
CompletedMaintenance30 minutes
  • Completed
    27th July 2023 at 17:30UTC
    Completed
    27th July 2023 at 17:30UTC

    Maintenance has completed successfully.

  • Planned
    27th July 2023 at 17:00UTC
    Planned
    27th July 2023 at 17:00UTC

    07/27/2023 at 20:00 Moscow time
    Technical work is planned to update the Billing service.
    Estimated time of work - 15 minutes
    The maximum work time is 30 minutes.

    During the work will be partially out of work:

    • Displaying the current balance of the company will work with a delay;
    • No invoices will be issued;
JUL20
LinkShortener and Internal Notifications Service - Technical work to update the Short Links and Internal Notifications service
CompletedMaintenance30 minutes
  • Completed
    20th July 2023 at 17:30UTC
    Completed
    20th July 2023 at 17:30UTC

    Maintenance has completed successfully

  • In progress
    20th July 2023 at 17:00UTC
    In progress
    20th July 2023 at 17:00UTC

    Maintenance is now in progress

  • Planned
    20th July 2023 at 17:00UTC
    Planned
    20th July 2023 at 17:00UTC

    20.07.2023 at 20:00 Moscow time
    Technical work is planned to update the LinkShortener service and Internal Notifications.
    Estimated time of work - 20 minutes
    The maximum work time is 40 minutes.

    During the work will be partially out of work:

    • Sending notifications with short links;
    • Sending notifications to email companies and users;
Unstable work of personal account
Resolved45 hours 50 minutes
  • Resolved
    UTC
    Resolved

    The personal account works stably.
    Copying and loading of candidates in the old telephony works correctly.

  • Monitoring
    UTC
    Monitoring

    The personal account works stably.
    Copying and loading of candidates in the old telephony works correctly.

  • Investigating
    UTC
    Investigating

    There may be problems with copying scripts (an empty script is copied), loading candidates in the old telephony

    Affected all TWIN users.

    We are doing our best to restore work.

Jun 2023

Incorrect work of the personal account is observed.
Resolved37 minutes
  • Resolved
    UTC
    Resolved

    Personal account is working normally

  • Investigating
    UTC
    Investigating

    How it manifests itself:
    Personal account does not open / does not load

    Our specialists are already solving this issue.

Problems with sending SMS notifications
ResolvedPartial outage16 hours 16 minutes
  • Resolved
    UTC
    Resolved

    Sms are sent, no more errors.

  • Investigating
    UTC
    Investigating

    How it manifests itself:
    An error occurs when sending sms notifications

    What to do:
    Temporarily suspend sending sms notifications

    We are already looking into this issue.

JUN27
Telephony Service Update
CompletedMaintenance1 hour 41 minutes
  • Completed
    27th June 2023 at 20:41UTC
    Completed
    27th June 2023 at 20:41UTC

    Update completed successfully

  • In progress
    27th June 2023 at 19:00UTC
    In progress
    27th June 2023 at 19:00UTC

    Maintenance is now in progress

  • Planned
    27th June 2023 at 19:00UTC
    Planned
    27th June 2023 at 19:00UTC

    On Tuesday at 22:00 Moscow time, it is planned to update the telephony service. During the update, calls will not be made through "CIS Telephony" and management of all entities from this section will not be available.

JUN27
Service CLIENTS and AUDIO - Technical work to update the service of Clients and Audioparsing
CompletedMaintenance30 minutes
  • Completed
    27th June 2023 at 17:30UTC
    Completed
    27th June 2023 at 17:30UTC

    Maintenance has completed successfully

  • In progress
    27th June 2023 at 17:00UTC
    In progress
    27th June 2023 at 17:00UTC

    Maintenance is now in progress

  • Planned
    27th June 2023 at 17:00UTC
    Planned
    27th June 2023 at 17:00UTC

    06/27/2023 at 20:00 Moscow time
    Technical work is planned to update the CLIENTS and AUDIO service.
    Estimated time of work - 10 minutes
    The maximum work time is 30 minutes.

    During the work will not work:

    • Parsing audio files;
    • The user identification system will not work correctly in chats;
    • Chats may not work correctly;
Incorrect work of the personal account is observed.
ResolvedDegraded performance2 hours 13 minutes
  • Resolved
    UTC
    Resolved

    It's decided.

    Personal account is available.

  • Investigating
    UTC
    Investigating

    Наблюдается некорректная работа личного кабинета.

    Как проявляется:
    Личный кабинет не загружается/загружается очень медленно.

    Наши специалисты уже занимаются решением этого вопроса.

May 2023

MAY31
Technical work to update the text notification service
CompletedMaintenance30 minutes
  • Planned
    31st May 2023 at 17:00UTC
    Planned
    31st May 2023 at 17:00UTC

    05/31/2023 at 20:00 Moscow time
    Technical work is planned to update the text notification service.
    Estimated time of work - 10 minutes
    The maximum work time is 30 minutes.

    During the work will not work:

    Sending notifications: sms, viber, whatsapp, push, vkontakte;
    Start and continue dialogs through the notification service;
    Notification service reporting;

There are problems in the work of the personal account.
Resolved5 minutes
  • Resolved
    UTC
    Resolved

    The work of the office has been restored, calls have been started

  • Investigating
    UTC
    Investigating

    There are problems in the work of the personal account.
    The tcl.twin24.ai page may not be available.
    All calls have been suspended.

    Our experts are working on resolving this issue.

Temporary problems with LC
Resolved9 minutes
  • Resolved
    UTC
    Resolved

    The system is working normally, we apologize for the temporary inconvenience.

  • Investigating
    UTC
    Investigating

    How does it reflect.
    When entering the Personal Account, there is no information and panels.

    In the operator panel, some of the customer data may no longer be displayed.

    Our specialists are already working on a solution to the current situation.

MAY22
Bot and CIS database maintenance
CompletedMaintenance62 hours 51 minutes
  • Completed
    25th May 2023 at 05:51UTC
    Completed
    25th May 2023 at 05:51UTC

    The work has been completed.
    All systems are working properly.

  • Planned
    22nd May 2023 at 15:00UTC
    Planned
    22nd May 2023 at 15:00UTC

    On Monday, May 22 at 20:00 Moscow time, scheduled work will be performed on the database of the CIS service and Bot.
    During the work, the specified services will not be available for a short time, the total duration of the work will not exceed 1 hour.

There are problems with the synthesis of variables during calls
ResolvedDegraded performance50 hours 18 minutes
  • Update
    UTC
    Update

    It's decided.
    Call variables are reproduced correctly.

  • Resolved
    UTC
    Resolved

    How it manifests itself:
    Scenarios that use variables may not be played during calls
    Scripts that do not use variables are not affected in any way and continue to run.

    What to do:
    We recommend that you do not launch calls using variables until the situation is resolved.

    We are doing our best to restore work.
    Follow our updates at https://status.twin24.ai/

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