TWIN - Notice history

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Notice history

Jan 2025

Preventive maintenance work in the telephone service
  • Completed
    22nd January 2025 at 17:30
    Completed
    22nd January 2025 at 17:30
    Maintenance has completed successfully
  • In progress
    22nd January 2025 at 17:00
    In progress
    22nd January 2025 at 17:00
    Maintenance is now in progress
  • Planned
    22nd January 2025 at 17:00
    Planned
    22nd January 2025 at 17:00

    Preventive maintenance work in the telephone service is planned for 01/22/2024.


    Work start time: 20:00 Moscow time

    Estimated duration of work: 30 min.

    During maintenance work, unstable operation of the platform will be observed.

    Namely: outgoing calls will be suspended for the duration of the work.

Chats not working correctly
  • Resolved
    Resolved

    Decided.

    Chats are operating normally.

    Operators can log in to the operator panel. New sessions appear in the operator panel.

  • Investigating
    Investigating

    How it manifests itself: The bot does not respond to messages/does not respond/does not start a dialogue in chats. Operators cannot enter the operator panel. Sessions do not appear in the operator panel.

    Our specialists are already working on resolving this issue.

Some speech synthesis voices do not work
  • Resolved
    Resolved

    Speech synthesis works properly.

  • Investigating
    Investigating

    How it manifests itself: it can lead to incorrect behavior of the Bot in calls (silence, long answers, dropped calls)

    List of speech synthesis voices that are currently not working:

    Daria

    Anastasia

    Alvina

    Victoria

    Sergey

    Stanislav

    Maxim

    Anton (eng.)
    Irina

    Amina

    Ruslan

    Fatima

    Akbota

    Richard

    Our specialists are already working on resolving this issue.

Dec 2024

Chats not working correctly
  • Resolved
    Resolved

    Decided.

    Chats are operating normally.

  • Investigating
    Investigating

    How it manifests itself: a bot in chats (widget, messengers) may take a long time to respond or not respond at all, the dialogue in the chat may not continue after the first message from the bot. There may be no reaction to the first message from a person.

    Our specialists are already working on this issue.

Chats not working correctly
  • Resolved
    Resolved

    Decided.

    Chats operate normally. The bot responds to the person's messages, the dialogue continues.

  • Investigating
    Investigating

    How it manifests itself: a bot in chats (widget, messengers) may take a long time to respond or not respond at all, the dialogue in the chat may not continue after the first message from the bot. There may be no reaction to the first message from a person.

    Our specialists are already working on this issue.

The script is not saved if changes are made
  • Resolved
    Resolved

    Decided.

    Scripts are saved. Any changes can be made to the scripts.

  • Investigating
    Investigating

    How it manifests itself: when making changes to the script, a saving error may occur. Settings that can cause an error when changed:

    • switching from audio recordings to synthesis (from synthesis to audio recordings)

    • change voice acting

    • change Active Listening settings

    • change the Interruption setting (enable/disable, add new words)

    • actions with audio recordings in the script

    Temporary solution: if you urgently need to save the script, you can change its name and save it. Add or remove a symbol in the name, add or rewrite the name, etc.

    Our specialists are already working on resolving this issue.

Incorrect operation of the analytics service
  • Resolved
    Resolved

    Decided.

    The analytics service operates normally. The personal account tabs are loaded correctly (details on the tabs voice bots, text bots, notifications, finance section, reports, companies, global search).

  • Investigating
    Investigating

    How it manifests itself: the personal account tabs do not load (details on the tabs voice bots, text bots, notifications, finance section, reports, companies, global search).

    Our specialists are already working on a solution.

Incorrect operation of telephony
  • Resolved
    Resolved

    Decided.

    The telephone service operates in normal mode. No failures were detected during the observation period.

    Outgoing calls are made successfully. Calls are running. The bot is connected to the conversation. The statuses of the calling tasks and candidates are updated.

  • Update
    Update

    Outgoing calls are made successfully. Calls work. The bot connects to the conversation.

    At the moment we are seeing a high load on the telephony service. How this can manifest itself:

    • Calling task statuses and candidate statuses are updated with a delay

    • Candidates in the call assignment are processed slowly

  • Monitoring
    Monitoring

    The service is operating normally.

    We are monitoring the operation of the service.

  • Investigating
    Investigating

    How it manifests itself: outgoing calls are stopped, outgoing calls are stopped. The status of outgoing calls and candidates may not change.

    Our specialists are working to resolve this issue.

Nov 2024

Requests in GigaChat do not work
  • Resolved
    Resolved

    Decided.

    The "gigachat.ask" function for working with GigaChat is working. Now you can get an answer when you contact GigaChat

  • Investigating
    Investigating

    How it manifests itself: the "gigachat.ask" function for working with GigaChat does not work.

    Our specialists are already working on a solution.

Unscheduled maintenance
  • Update
    21st November 2024 at 11:10
    Completed
    21st November 2024 at 11:10

    The update was completed. The call service was back in operation at 14:03.

    We apologize for the inconvenience caused.

  • Completed
    21st November 2024 at 11:10
    Completed
    21st November 2024 at 11:10
    Maintenance has completed successfully
  • In progress
    21st November 2024 at 11:00
    In progress
    21st November 2024 at 11:00
    Maintenance is now in progress
  • Planned
    21st November 2024 at 11:00
    Planned
    21st November 2024 at 11:00

    Estimated work time: 10 minutes

    Work starts at 14:00 Moscow time

    During maintenance, calls will not be launched (incoming calls, outgoing calls, actions with a call task). All calls will be forcibly stopped. After the work is completed, all calls will be launched.

The telephone service is not working
  • Resolved
    Resolved

    Decided.
    Telephony is operating normally. Incoming and outgoing calls are working, calling tasks are being created, candidates are being added. There are no deviations.

  • Monitoring
    Monitoring

    The telephony service has been restored, service interruptions are possible - technical work is being carried out.

    We are monitoring the situation.

  • Investigating
    Investigating

    How it manifests itself: incoming and outgoing calls do not work, calling tasks are created with an error, candidates are not added/added with an error

    Our specialists are working on a solution.

Chat service and operator panel are not working
  • Resolved
    Resolved

    It's decided

    Chats and operator panel functionality has been fully restored.

  • Monitoring
    Monitoring

    Chats and operator panel operation partially restored. We are monitoring the service operation.

    We will inform you about changes.

  • Investigating
    Investigating

    We are observing incorrect operation of the chat services and operator panel.
    How it manifests itself: The bot may not respond in chats. The operator cannot access the operator's personal account.

    Our specialists are already working on a solution.

Calling tasks are not launched
  • Resolved
    Resolved

    Decided.

    After adding candidates for calling, the task start button appears. Calls can be started.

  • Monitoring
    Monitoring

    Functionality has been partially restored. Calls are in progress, outcalls can be started.

    We are monitoring the situation.

  • Investigating
    Investigating

    How it manifests itself: it is impossible to start a call task after adding a candidate. The start button does not appear.

    Our specialists are working on a solution.

Nov 2024 to Jan 2025

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