TWIN - Notice history

How it manifests itself: the "gigachat.ask" function for working with GigaChat does not work.

Our specialists are already working on a solution.

How it manifests itself: incoming and outgoing calls do not work, calling tasks are created with an error, candidates are not added/added with an error

Our specialists are working on a solution.

We are observing incorrect operation of the chat services and operator panel.
How it manifests itself: The bot may not respond in chats. The operator cannot access the operator's personal account.

Our specialists are already working on a solution.

How it manifests itself: it is impossible to start a call task after adding a candidate. The start button does not appear.

Our specialists are working on a solution.

How it manifests itself: the personal account or its individual tabs do not load. Calls do not go through. The bot may not answer calls and chats. Reports may not be generated.

Our specialists are already working on resolving this issue.

How it manifests itself: if the chats or calls use branches with NLU, the Bot may not respond or respond with a large delay. For this reason, calls may be dropped.

Our specialists are already working on resolving this issue.

How it manifests itself: the call assignment may not load details, candidates, calls. There is a slowdown in the telephony: candidates are added to the call longer than usual, calls start less often, call results come late.

Our specialists are already working on resolving this issue.

How it manifests itself: on the Voice bots - Settings - Number management tab (in the new personal account), the list of numbers (Caller ID) is not loaded.

Our specialists are already working on a solution.

How it manifests itself: after registering a personal account (as well as after registering a new user, administrator, operator), individual tabs of the personal account may not load, buttons/commands for creating scripts/calls/reports/agents, etc. may not work.

Operators may not be able to open a personal account, and may also have problems sending messages to sessions or taking over sessions.

This behavior is observed among newly registered users. Our specialists are already working on solving this issue.

Since 11:30 (Moscow time) there have been interruptions in the bot's operation. The bot may not connect to calls.

Our specialists are working on resolving this issue.

From 14:00 to 15:00 (Moscow time) the bot could not connect to calls

At the moment the service is working normally

We apologize for the inconvenience caused.

At the moment, the human-name system entity does not work in the script editor, calls and chats. Our specialists are already working on a solution.

We apologize for the inconvenience caused.

How it manifests itself: The voice bots section does not load. Outgoing and incoming calls do not work.

Our specialists are working on resolving this issue.

We see slowdowns and deterioration in the work of the outgoing calls service. In order to avoid errors in the work of your bots, we have decided to stop all calls.

The functionality of direct integration of external dialers with the bot is not affected in any way and continues to work correctly.

We apologize for the inconvenience caused and the whole team is working to improve the functionality of the service.

We will inform you about the decision.