Oct 2023
It's decided.
Reports go to the Statistics - Reports tab and are generated.
Incorrect operation of reports is observed.
How it manifests itself: reports are added to the Statistics - Reports tab, but they take a long time to generate and their statuses do not change.
Our specialists are already working on a solution.
It's decided. The restriction under Federal Law 230 works.
Currently working: limit on the number of calls, limit on call time. Effectiveness is also determined correctly. A call is considered successful if its duration is more than 1 second.
Incorrect operation of telephony is observed - the restriction under Federal Law 230 does not work.
How it manifests itself: the rules about limiting calls by time and number per day/week do not work when the Federal Law-230 restriction is enabled.
Our specialists already understand the situation.
BPL functions for working with GPT-3 and GPT-4 (gpt3.ask and gpt4.ask) work.
BPL functions for working with GPT do not work.
What specifically does not work: BPL functions for working with GPT-3 and GPT-4 (gpt3.ask and gpt4.ask), which send messages to the ChatGPT neural network and return its response.
Our specialists are already working on resolving this issue.
Entities in Agents are created and edited.
Incorrect operation of NLU is observed.
As it manifests itself: it is not possible to create new entities and edit existing ones.
Registration of your personal account is working - a confirmation code is sent. WhatsApp chats are working.
Incorrect operation of registration and sending notifications was detected.
How it manifests itself: it is impossible to confirm the phone number when registering a personal account, chats and WhatsApp notifications do not work.
Sep 2023
At 11.10-11.15 Moscow time and at 12.30-12.35 Moscow time there were short-term interruptions in the bot's operation.
Preventative maintenance has been carried out and the system is operating normally.
Details are now included in invoices.
Invoices on the platform are not generated correctly.
How it manifests itself: there are no details in the invoices, there may be dashes and empty lines.
Based on the results of testing, we found out that agents with foreign access points are trained and working.
The behavior is currently preserved for agents with languages: Azerbaijani, Tajik and Uzbek. We remind you that in agents with these languages the following is observed:
Update on NLU performance issue.
The behavior is preserved in Agents using the Tajik language. Errors are not observed in Agents with other languages.
Our specialists continue to work on a solution.
There may be interruptions when the bot accesses NLU.
How it manifests itself:
We are already working on resolving this issue.
Currently, transactions between the reseller and the subordinate companies are going well. You can view users in subordinate companies and set tariffs.
We are observing incorrect operation of your personal account. There may be difficulties in dealings between the reseller and its subordinate companies.
How it manifests itself: in subordinate companies (on behalf of the reseller), tariffs may not be edited and users may not be created.
Calls now proceed as specified in the settings. Telephony is working normally.
During the decision process, changes may occur in your personal account. Telephony and Telephony CIS sections may appear and disappear.
This is normal behavior when making changes to current functionality.
When updating the application for Bitrix24 and amoCRM, the telephony settings became desynchronized.
As it manifests itself: the application is now trying to make calls through a new telephony system that has no settings. Calls through Bitrix24 and amoCRM may be returned with an error and may not go through.
Aug 2023
Audio recordings, as before, are downloaded in mp3 format.
How it appears: When downloading a record from a CIS player, the record is downloaded in html format
Affected: All users using CIS telephony
What to do: 1 - The record can still be downloaded from the report 2 - In the downloaded file, rename the html format to mp3
Incorrect work with calls on the platform was observed.
How it appeared: Calls were not launched, candidates for calls were not loaded, phrases were not synthesized / played.
The bug has been fixed and the platform is now working normally.
Personal account is available, loading.
Incorrect work of the personal account is observed.
How it manifests itself: Personal account may not open, it takes a long time to load.
Our experts are already working on a solution.
A message with a confirmation code arrives in WhatsApp or as an SMS.
There are problems with the registration of new cabinets on the platform. When registering a new account, you may not receive SMS with a confirmation code.
Our specialists are already working on a solution to this issue.
Personal account and operator panel are available.
How it manifests itself: Personal account Twin, the operator panel does not open / do not load.
Our specialists are already working on this issue.
Aug 2023 to Oct 2023
