TWIN - Notice history

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Notice history

May 2025

Наблюдается некорректная работа личного кабинета
  • Resolved
    Resolved

    Решено.

    Баланс личного кабинета обновляется.

  • Investigating
    Investigating

    Как проявляется: в личном кабинете не обновляется баланс компании. Списания и полонения не отображаются, но совершаются. Все остальные сервисы работают в штатном режиме.

    Наши специалисты уже работают над решением. По решению баланс будет скорректирован на актуальное значение автоматически.

Наблюдается некорректная работа сервиса интеграций
  • Resolved
    Resolved

    Решено. Сейчас данные по диалогам возвращаются в CRM (результаты диалога, записи звонков, актуальные статусы по звонкам и другие данные по лиду/сделке/контакту).

  • Investigating
    Investigating

    Как проявляется: диалоги, запущенные из CRM (Битрикс, amoCRM, YCLIENTS), совершаются, но результаты по ним в CRM не возвращаются. В CRM могут не подгружаться результаты диалога, записи звонков, актуальные статусы по звонкам и другие данные по лиду/сделке/контакту.

    Наши специалисты работают над решением.

The platform is not working correctly
  • Resolved
    Resolved

    Decided.

    Telephony operates normally. Scripts open.

  • Investigating
    Investigating

    How it manifests itself: outgoing and incoming calls do not work. The bot does not answer incoming calls, and outgoing calls do not start. Scripts do not open in the personal account. Instead of blocks and arrows, an empty sheet may open or an error may appear.

    Our specialists are already working on a solution.

TWIN platform failure
  • Resolved
    Resolved

    TWIN service was unavailable from 09:15 to 09:25. Incident resolved.

Incorrect operation of the personal account
  • Resolved
    Resolved

    Decided.

    The work of the personal account has been restored. Scripts in the editor are opened. Candidate statuses are processed correctly.

  • Investigating
    Investigating

    How it manifests itself: scenarios do not open in the personal account. Instead of blocks and arrows, there is an empty sheet. Also, the statuses of candidates in the tasks for calling may not be updated.

    Our specialists are already working on resolving this issue.

Apr 2025

⚠️Deprecation of legacy web widgets⚠️
  • Completed
    30th April 2025 at 17:01
    Completed
    30th April 2025 at 17:01
    Maintenance has completed successfully
  • In progress
    30th April 2025 at 17:00
    In progress
    30th April 2025 at 17:00
    Maintenance is now in progress
  • Planned
    30th April 2025 at 17:00
    Planned
    30th April 2025 at 17:00

    ⚙️ From May 1, 2025, support for older versions of the web widget will cease. They will continue to work, but will no longer receive updates. Technical support for older versions will not be provided.

    ⚙️ At the moment, the current version of the web widget is v4. This version is used by default when copying the widget frame code in a new personal account.

    ⚙️ If you are using previous versions of the widget, we strongly recommend updating to v4 to get all the new features, support and a stable user experience.

    How to upgrade to the new version:

    1. Determine the current version - check the widget code on the site. If an old widget is used, the link in the script.src line will indicate version v2 or v3.

    2. Get a new widget code – you can get it using the Frame Code button opposite the desired chat in the Text Bots section of your personal account.

    3. Perform additional settings – customize the appearance of the widget, set up the transfer of variables, and other necessary parameters if necessary.

    4. Place the new code on the site.

‼️Decommissioning of the old personal account
  • Completed
    30th April 2025 at 18:00
    Completed
    30th April 2025 at 18:00
    Maintenance has completed successfully
  • In progress
    30th April 2025 at 17:00
    In progress
    30th April 2025 at 17:00
    Maintenance is now in progress
  • Planned
    30th April 2025 at 17:00
    Planned
    30th April 2025 at 17:00

    We have completed all preparatory work and are ready to decommission the old version of the personal account.

    On May 1, 2025, support for the old personal account will be discontinued and any interaction with it will be blocked.

    Please make the transition to the new version of your personal account in advance according to the video instructions https://www.youtube.com/watch?v=nPHT5LnO-j4

Can't log in to your personal account
  • Resolved
    Resolved

    Decided.

    Access to your personal account has been restored. The "Login" button works.

  • Investigating
    Investigating

    How it manifests itself: when trying to log in to your personal account, nothing happens, the "Login" button on the page does not work.

    ❗️ The rest of the platform operates normally - telephony (outgoing/incoming calls), chats, mailings and other services work.

    Our specialists are already working on resolving the authorization issue.

Preventive maintenance work in the telephone service
  • Completed
    22nd April 2025 at 19:30
    Completed
    22nd April 2025 at 19:30
    Maintenance has completed successfully
  • In progress
    22nd April 2025 at 19:00
    In progress
    22nd April 2025 at 19:00
    Maintenance is now in progress
  • Planned
    22nd April 2025 at 19:00
    Planned
    22nd April 2025 at 19:00

    22.04.2025 scheduled maintenance work in the telephony service. During the maintenance work, unstable operation of the platform will be observed.

    Namely: outgoing and incoming calls will not work. Calls via direct integration will work normally.

    Work starts: 22.04.2025 at 22:00 Moscow time

    Estimated work time: 30 minutes

Incorrect operation of the telephone service
  • Resolved
    Resolved

    Decided.

    The telephony service is now operating normally. All tabs are available. Calling tasks are created and are running (task settings are available, candidates are added, calls are made). Scripts are opened and loaded.

  • Update
    Update

    Additional information:

    Personal account scenarios may be unavailable. Calls may not work correctly (not start, drop, status may not change, details may not be available).

  • Investigating
    Investigating

    How it manifests itself: tabs in the "Voice bots" section of the personal account may not load. Candidates for the call assignment may not load. Call assignments may not be created. When creating a call assignment, some settings may not be available. Candidate and call assignment statuses may not be updated.

    Our specialists are already working on a solution.

Mar 2025

Incorrect operation of the telephony service and scripts
  • Resolved
    Resolved

    Decided.

    At the moment, outgoing and incoming calls are successful. Bot scripts are available.

  • Investigating
    Investigating

    How it manifests itself: incoming and outgoing calls are not made. Bot scripts do not open.

    Our specialists are already working on a solution.

Incorrect operation of the telephony service and scripts
  • Resolved
    Resolved

    Decided.

    At the moment, outgoing and incoming calls are successful. Bot scripts are available.

  • Investigating
    Investigating

    How it manifests itself: incoming and outgoing calls are not made. Bot scripts do not open.

    Our specialists are already working on a solution.

Preventive maintenance work in the chat service
  • Completed
    11th March 2025 at 18:00
    Completed
    11th March 2025 at 18:00
    Maintenance has completed successfully
  • In progress
    11th March 2025 at 17:30
    In progress
    11th March 2025 at 17:30
    Maintenance is now in progress
  • Planned
    11th March 2025 at 17:30
    Planned
    11th March 2025 at 17:30

    Estimated work time: 30 minutes

    Work starts at 19:00 Moscow time

    On March 11, 2025, the chat service will undergo maintenance. Chats will not work: new dialogues in chats will not be started, the Bot will stop sending and receiving messages. The operator panel will also not work: there may be problems with login, sessions may not be received by the operator, messages will not be received or sent.

Incorrect operation of telephony
  • Resolved
    Resolved

    Decided.

    At the moment, outgoing and incoming calls are successful. The bot connects to the call and hears the person's speech. The statuses of the calling tasks and candidates change.

  • Investigating
    Investigating

    How it manifests itself: the bot may not answer/connect to the call, the statuses of the calling tasks and candidates may not change, the bot may not hear the person, the person/bot may not be heard in the call recording.

    Our specialists are already working on resolving this issue.

Incorrect operation of telephony
  • Resolved
    Resolved

    Decided.

    Incoming and outgoing telephony works. Calling tasks are created and candidates can be added to them. Calling task and candidate statuses are updated. The bot connects to the call.

  • Identified
    Identified

    The reasons for the incorrect operation of the telephone system have been determined - an accident in the data center.

    The time frame for fixing the issues cannot be determined yet. We are in contact with the data center and will notify you when the service is up and running.

  • Investigating
    Investigating

    How it manifests itself: tasks for calling may not be created, candidates for tasks for calling may not be loaded, the statuses of tasks and candidates may not change. Incoming and outgoing telephony does not work. In already launched calls, the bot does not connect to the conversation/is silent

    Our specialists are working on a solution.

Mar 2025 to May 2025

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