TWIN - Notice history

How it manifests itself: The bot does not respond to messages/does not respond/does not start a dialogue in chats. Operators cannot enter the operator panel. Sessions do not appear in the operator panel.

Our specialists are already working on resolving this issue.

How it manifests itself: it can lead to incorrect behavior of the Bot in calls (silence, long answers, dropped calls)

List of speech synthesis voices that are currently not working:

Daria

Anastasia

Alvina

Victoria

Sergey

Stanislav

Maxim

Anton (eng.)
Irina

Amina

Ruslan

Fatima

Akbota

Richard

Our specialists are already working on resolving this issue.

How it manifests itself: a bot in chats (widget, messengers) may take a long time to respond or not respond at all, the dialogue in the chat may not continue after the first message from the bot. There may be no reaction to the first message from a person.

Our specialists are already working on this issue.

How it manifests itself: a bot in chats (widget, messengers) may take a long time to respond or not respond at all, the dialogue in the chat may not continue after the first message from the bot. There may be no reaction to the first message from a person.

Our specialists are already working on this issue.

How it manifests itself: when making changes to the script, a saving error may occur. Settings that can cause an error when changed:

• switching from audio recordings to synthesis (from synthesis to audio recordings)

• change voice acting

• change Active Listening settings

• change the Interruption setting (enable/disable, add new words)

• actions with audio recordings in the script

Temporary solution: if you urgently need to save the script, you can change its name and save it. Add or remove a symbol in the name, add or rewrite the name, etc.

Our specialists are already working on resolving this issue.

How it manifests itself: the personal account tabs do not load (details on the tabs voice bots, text bots, notifications, finance section, reports, companies, global search).

Our specialists are already working on a solution.

How it manifests itself: outgoing calls are stopped, outgoing calls are stopped. The status of outgoing calls and candidates may not change.

Our specialists are working to resolve this issue.

How it manifests itself: the "gigachat.ask" function for working with GigaChat does not work.

Our specialists are already working on a solution.

How it manifests itself: incoming and outgoing calls do not work, calling tasks are created with an error, candidates are not added/added with an error

Our specialists are working on a solution.

We are observing incorrect operation of the chat services and operator panel.
How it manifests itself: The bot may not respond in chats. The operator cannot access the operator's personal account.

Our specialists are already working on a solution.

How it manifests itself: it is impossible to start a call task after adding a candidate. The start button does not appear.

Our specialists are working on a solution.