TWIN - Notice history

Редактор сценариев experiencing degraded performance

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Notice history

Mar 2025

Incorrect operation of the telephony service and scripts
  • Resolved
    Resolved

    Decided.

    At the moment, outgoing and incoming calls are successful. Bot scripts are available.

  • Investigating
    Investigating

    How it manifests itself: incoming and outgoing calls are not made. Bot scripts do not open.

    Our specialists are already working on a solution.

Incorrect operation of the telephony service and scripts
  • Resolved
    Resolved

    Decided.

    At the moment, outgoing and incoming calls are successful. Bot scripts are available.

  • Investigating
    Investigating

    How it manifests itself: incoming and outgoing calls are not made. Bot scripts do not open.

    Our specialists are already working on a solution.

Preventive maintenance work in the chat service
  • Completed
    11th March 2025 at 18:00
    Completed
    11th March 2025 at 18:00
    Maintenance has completed successfully
  • In progress
    11th March 2025 at 17:30
    In progress
    11th March 2025 at 17:30
    Maintenance is now in progress
  • Planned
    11th March 2025 at 17:30
    Planned
    11th March 2025 at 17:30

    Estimated work time: 30 minutes

    Work starts at 19:00 Moscow time

    On March 11, 2025, the chat service will undergo maintenance. Chats will not work: new dialogues in chats will not be started, the Bot will stop sending and receiving messages. The operator panel will also not work: there may be problems with login, sessions may not be received by the operator, messages will not be received or sent.

Incorrect operation of telephony
  • Resolved
    Resolved

    Decided.

    At the moment, outgoing and incoming calls are successful. The bot connects to the call and hears the person's speech. The statuses of the calling tasks and candidates change.

  • Investigating
    Investigating

    How it manifests itself: the bot may not answer/connect to the call, the statuses of the calling tasks and candidates may not change, the bot may not hear the person, the person/bot may not be heard in the call recording.

    Our specialists are already working on resolving this issue.

Incorrect operation of telephony
  • Resolved
    Resolved

    Decided.

    Incoming and outgoing telephony works. Calling tasks are created and candidates can be added to them. Calling task and candidate statuses are updated. The bot connects to the call.

  • Identified
    Identified

    The reasons for the incorrect operation of the telephone system have been determined - an accident in the data center.

    The time frame for fixing the issues cannot be determined yet. We are in contact with the data center and will notify you when the service is up and running.

  • Investigating
    Investigating

    How it manifests itself: tasks for calling may not be created, candidates for tasks for calling may not be loaded, the statuses of tasks and candidates may not change. Incoming and outgoing telephony does not work. In already launched calls, the bot does not connect to the conversation/is silent

    Our specialists are working on a solution.

Feb 2025

Files do not arrive to the operator panel from WhatsApp 360dialog
  • Resolved
    Resolved

    Decided.
    Operators receive files (photos, documents, etc.) sent to WhatsApp chat and can view them.

  • Investigating
    Investigating

    How it manifests itself: if a client sends a file (photo, document, etc.) to a WhatsApp chat, the operator does not see it. It does not appear in the operator's session. The behavior is observed in WhatsApp chats integrated via 360dialog.

    Our specialists are already working on resolving this issue.

WhatsApp messages not coming
  • Resolved
    Resolved

    The problem on the 360dialog side has been resolved.

    Messages from the Bot now come to WhatsApp.

  • Investigating
    Investigating

    How it manifests itself: the bot does not respond to messages in WhatsApp, messages from the Bot do not reach the client.

    A malfunction was detected on the 360dialog platform side.

    We are in dialogue with platform support. As soon as information about the fix appears, we will issue a notification.

WhatsApp messages not coming
  • Resolved
    Resolved

    The problem on the 360dialog side has been resolved.

    Messages from the Bot now come to WhatsApp.

  • Investigating
    Investigating

    How it manifests itself: the bot does not respond to messages in WhatsApp, messages from the Bot do not reach the client.

    A malfunction was detected on the 360dialog platform side. We are in dialogue with the platform support. As soon as information about the fix appears, we will issue an alert.

Incorrect operation of CRM
  • Resolved
    Resolved

    Observation is complete, the platform is operating normally.

  • Investigating
    Investigating

    We are observing incorrect operation of the integration service associated with CRM systems (Bitrix24, amoCRM, YCLIENTS).

    How it manifests itself:

    • calls/calls may not be launched from CRM

    • statuses for calls/notifications/dialogues may not be returned to CRM

    • triggers/salesbots (anything that automatically starts a call about a deal or candidate) may not work

    • all actions related to obtaining information from the TWIN platform can take a very long time

    Our specialists are already working on a solution.

There is a slowdown in telephony
  • Resolved
    Resolved

    Decided.

    Telephony operates normally. Candidates in the call assignment are processed. The task start button appears. The statuses of candidates and call assignments are updated.

  • Investigating
    Investigating

    How it manifests itself: candidates are added to the calling task for a long time, which is why the button to start the task does not appear. The calling task takes a long time to process candidates (calls are slow). Candidate statuses and calling tasks may change with a delay. The bot may take a long time to connect to the call and respond late.

    Our specialists are already working on resolving this issue.

Jan 2025

Preventive maintenance work in the telephone service
  • Completed
    22nd January 2025 at 17:30
    Completed
    22nd January 2025 at 17:30
    Maintenance has completed successfully
  • In progress
    22nd January 2025 at 17:00
    In progress
    22nd January 2025 at 17:00
    Maintenance is now in progress
  • Planned
    22nd January 2025 at 17:00
    Planned
    22nd January 2025 at 17:00

    Preventive maintenance work in the telephone service is planned for 01/22/2024.


    Work start time: 20:00 Moscow time

    Estimated duration of work: 30 min.

    During maintenance work, unstable operation of the platform will be observed.

    Namely: outgoing calls will be suspended for the duration of the work.

Chats not working correctly
  • Resolved
    Resolved

    Decided.

    Chats are operating normally.

    Operators can log in to the operator panel. New sessions appear in the operator panel.

  • Investigating
    Investigating

    How it manifests itself: The bot does not respond to messages/does not respond/does not start a dialogue in chats. Operators cannot enter the operator panel. Sessions do not appear in the operator panel.

    Our specialists are already working on resolving this issue.

Some speech synthesis voices do not work
  • Resolved
    Resolved

    Speech synthesis works properly.

  • Investigating
    Investigating

    How it manifests itself: it can lead to incorrect behavior of the Bot in calls (silence, long answers, dropped calls)

    List of speech synthesis voices that are currently not working:

    Daria

    Anastasia

    Alvina

    Victoria

    Sergey

    Stanislav

    Maxim

    Anton (eng.)
    Irina

    Amina

    Ruslan

    Fatima

    Akbota

    Richard

    Our specialists are already working on resolving this issue.

Jan 2025 to Mar 2025

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