How it appears: When downloading a record from a CIS player, the record is downloaded in html format

Affected: All users using CIS telephony

What to do:
1 - The record can still be downloaded from the report
2 - In the downloaded file, rename the html format to mp3

Incorrect work with calls on the platform was observed.

How it appeared:
Calls were not launched, candidates for calls were not loaded, phrases were not synthesized / played.

The bug has been fixed and the platform is now working normally.

Incorrect work of the personal account is observed.

How it manifests itself:
Personal account may not open, it takes a long time to load.

Our experts are already working on a solution.

There are problems with the registration of new cabinets on the platform.
When registering a new account, you may not receive SMS with a confirmation code.

Our specialists are already working on a solution to this issue.

Incorrect work of the personal account is observed.

How it manifests itself:
Personal account Twin, the operator panel does not open / do not load.

Our specialists are already working on this issue.

There may be problems with copying scripts (an empty script is copied), loading candidates for a call job

Affected all TWIN users.

We are doing our best to restore work.

There may be problems with copying scripts (an empty script is copied), loading candidates in the old telephony

Affected all TWIN users.

We are doing our best to restore work.

How it manifests itself:
Personal account does not open / does not load

Our specialists are already solving this issue.

How it manifests itself:
An error occurs when sending sms notifications

What to do:
Temporarily suspend sending sms notifications

We are already looking into this issue.

Наблюдается некорректная работа личного кабинета.

Как проявляется:
Личный кабинет не загружается/загружается очень медленно.

Наши специалисты уже занимаются решением этого вопроса.